Manager

About Ocbc

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932.

How?

• By taking the time to truly understand people.
• From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
• Today, we’re on a journey of transformation.
• Leveraging technology and creativity to become a future-ready learning organisation.
• But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
• We invite you to build the bank of the future.
• Innovate the way we deliver financial services.
• Work in friendly, supportive teams.
• Or simply enjoy a vibrant, future-ready career.
• Your Opportunity Starts Here.

Responsibilities

• Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts
• Monitor assigned portfolio and follow up on delinquent accounts
• Achieve individual collection KPIs and targets
• Handle customer enquiries and negotiate repayment plans
• Review customers' repayment capacity and recommend appropriate recovery actions
• Liaise with internal stakeholders on delinquent accounts
• Escalate complex cases to supervisor where required
• Ensure compliance with internal policies and regulatory requirements
• Maintain accurate records and update systems timely
• Assist in reporting and tracking of collection performance
• Participate in process improvement initiatives and projects where required

Requirements

• Perform other duties and responsibilities assigned by Management Job Requirement: Diploma/Degree in Business, Finance, or related field 1–3 years of experience in collections, recovery, or customer service (banking preferred)
• Good communication, negotiation, and interpersonal skills Detail-oriented with strong follow-up discipline
• Ability to manage a portfolio of accounts independently
• Ability to work under pressure and meet targets
• Basic knowledge of collections, recovery processes, and regulatory requirements
• Good analytical and problem-solving skills
• Proficient in MS Excel and basic reporting tools
• Team player with a positive attitude and willingness to learn

Preferred

• Experience in SME/Business Banking/Mortgage collections would be an added advantage

Benefits

• Build lasting value in your community.
• Help people grow their assets, business, and investments.
• Take your learning as far as you can.
• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.