Associate - Account Management

Support Specialist - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management.

About Sutherland

For us, they’re our core expertise.

We work with iconic brands worldwide.

We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies.

Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

Responsibilities

• This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.
• Process complex benefit administration activities with minimal supervision
• Review claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Manage follow-up activities and resolve outstanding requests
• Ensure compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions
• Maintain accurate and complete documentation
• Support multiple product lines and workflows
• Assist with training, coaching, and knowledge sharing
• Escalate issues or exceptions to leadership when needed

Recommend process improvements and efficiency opportunities

• Required Skills Prior experience in International Voice process. Excellent communication skills. Experience in US Insurance (Health, Life, Benefits Administration) or US Healthcare Operations will be an added advantage. Freshers with Excellent Communication Skills can also apply Good attention to detail Ability to follow documented procedures Ability to manage multiple tasks and priorities Willingness to learn new systems and processes Education Minimum Plus Two is Required
• Work from Office US Rotational Night Shifts 5-Day Work Week with Rotational Week-Offs Cab Facility Available within a 25 km Radius Immediate Joiners Preferred
• Artificial Intelligence.
• Automation.
• Cloud engineering.
• Advanced analytics.
• For business leaders, these are key factors of success.
• We tailor proven and rapid formulas, to fit their unique DNA.
• We bring together human expertise and artificial intelligence to develop digital chemistry.
• This unlocks new possibilities, transformative outcomes and enduring relationships.
• Sutherland Unlocking digital performance.
• Delivering measurable results.