Sales Associate, Robert Graham - Sawgrass Mills

This position is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand.

About Centric Brands

• Us ROBERT GRAHAM , founded in 2001, is an American eclectic luxury men's and women's apparel brand.
• Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

Responsibilities

• The person in this role will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
• SALES GENERATION: Meet sales goals - continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market CUSTOMER SERVICE: Ensure all associates provide the highest level of customer service to achieve
• World Class Service standards.
• Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise OTHER TRAITS: Is dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Acts with customers in mind; establishes and maintains effective relationships with customers

Requirements

• Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand
• High School Diploma or equivalent A strong commitment to customer service and teamwork

Excellent brand and product knowledge

• Flexibility to work a retail schedule which includes evenings, weekends, and holidays
• Ability to lift up to 50 pounds of merchandise
• Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook Experience working in a sales-commission environment preferred *This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer #LI-HR1