Field Support Representative I, II, III

Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).

Responsibilities

• Business travel expenses will be reimbursed.
• CUSTOMER SERVICE · Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
• MAIL/PACKAGES/POUCHES · Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations. · Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable). · Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
• Log and deliver incoming overnight packages within established time frames. · Log outgoing and incoming items as required and review for accuracy/completeness. · In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner.
• Secure necessary signatures and documentation to confirm delivery.
• SUPPLIES/COPYING/FAXING/ADMINISTRATION · Organize and distribute supplies to client.
• Verify and log orders upon delivery.
• Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers). · Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc. · Estimate runtime on the small to medium photocopy jobs.
• Check all copies produced for quality and accuracy.
• Produce bound copies of work when requested.
• Deliver and pick up copy jobs. · May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings. · Operate facsimile machines; send and receive facsimiles.
• Keep complete and accurate logs of incoming and outgoing facsimiles.
• Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary. · Perform other administrative duties from inserting, copying and photocopying to faxing as needed. · Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
• May possibly perform any of the following functions at the direction of the Site Manager: · Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee. · Provide reception work such as answering telephones, taking messages and greeting visitors. · Move boxes, supplies or furniture; replace light bulbs. · May be requested to perform document scanning. · Prepare outgoing items for shipping. · Additional responsibilities that other employees at that site do not perform.
• May prepare reports in order to measure productivity and prepare billing charges.

Requirements

• High school diploma or equivalent 1-3 years’ experience working in a mailroom or professional office environment.
• Capable of performing the basic job functions under general direction.
• Basic knowledge of metering, weighting, logging and other shipping procedures.
• Basic computer skills required.
• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
• Contacts may occasionally be outside own department.
• Contacts involve the exchange of information or data requiring some explanation or interpretation.
• Excellent customer service, professional attitude and appearance are a must Ability to work overtime & meet deadlines Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

Benefits

• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!
• Full-time Benefits: 401(k) 401(k) matching
• Dental insurance Employee assistance program
• Employee discount Flexible spending account
• Health insurance Health savings account
• Life insurance Paid time off Parental leave
• Professional development assistance
• Referral program Retirement plan

NOTE

This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle.

PHYSICAL DEMANDS/

WORKING CONDITIONS Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing. May lift and/or move up to 50lbs. Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested Good organizational skills What We Offer: Competitive pay & benefits!

Vision insurance Work Location

In person Come Join Our Team!