SodaStream: Global L2 Reliability & Technical Support Engineer

The Global L2 Reliability & Technical Support Engineer safeguards reliable operation of filling-line equipment across eight global manufacturing sites.

About PepsiCo

At PepsiCo, we’re more than just iconic brands — we’re a team of 2,000+ passionate people across 11 countries, working together to deliver great-tasting products that consumers enjoy every day.With over 70 years in the region, we operate from 7 key locations — including 4 headquarters and 4 production sites — and offer a portfolio of 16 brands, from global icons like

Pepsi and Lay’s to local favorites like

• Duyvis and Schwip Schwap.
• We’re committed to sustainability, innovation, and community impact.
• If you’re looking to grow your career with purpose, we’d love to hear from you.
• SodaStream SodaStream® , part of PepsiCo, is the world’s leading manufacturer and distributor of home carbonation systems.
• SodaStream enables consumers to enjoy endless bubbles at home, without hassle, while helping to save the planet.
• SodaStream bubbles are better for the consumer – healthy, easy to make and light to carry.
• One SodaStream reusable bottle replaces hundreds of single-use plastic bottles and is therefore better for the planet.
• Products are available at more than 80,000 retail stores across 46 countries.
• To read more about how SodaStream makes water more exciting, follow SodaStream on Facebook, Instagram and YouTube.

Responsibilities

• The role provides advanced technical escalation support, develops local L1 capability and eliminates recurring failures through structured root cause analysis and sustainable corrective action.
• The position also secures and standardizes critical technical knowledge through training, documentation and CMMS-enabled knowledge and spare-parts management.
• Provide advanced troubleshooting for mechanical systems, pneumatics, drives, conveyors, filling equipment, sensors, motors, control panels, PLC/HMI systems and industrial networks.
• Lead structured root cause investigations using methods such as 5 Why, fishbone, PDCA and the 6M framework: People, Machine, Method, Material, Measurement and Environment.
• Define corrective and preventive actions, assign clear ownership, verify effectiveness and prevent recurrence at other relevant sites.
• Coach and train local L1 engineers and maintenance teams through case reviews, workshops, troubleshooting standards and practical on-the-job learning.
• Define and continuously improve the L1-to-L2 escalation process, including minimum diagnostic data, safety criteria, response expectations and case documentation.
• Develop and maintain troubleshooting guides, standard work, failure histories, machine documentation, BOMs and reusable solutions in the CMMS or designated knowledge platform.
• Improve spare-parts transparency by supporting accurate parts identification, equipment BOMs and visibility of available inventory across sites, including intercompany sourcing where appropriate.
• Coordinate escalated cases with OEMs, system integrators, external specialists, OT, Engineering, Maintenance, Procurement, QESH and site leadership.
• Monitor relevant service and reliability KPIs and recommend technical standards, upgrades, training priorities and systemic reliability improvements.

Requirements

• Bachelor’s degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation Engineering or a related technical discipline.
• A strong technical vocational background combined with substantial relevant industrial experience may be considered as an alternative qualification.
• Mandatory: strong mechanical and electrical troubleshooting capability, structured problem solving, technical coaching ability, professional English and willingness to travel internationally.
• advanced OT/PLC diagnostics, industrial networks, filling-line subject matter expertise, global CMMS standards and advanced reliability methods.
• Proven experience troubleshooting complex automated manufacturing equipment in an industrial production environment.
• Strong mechanical troubleshooting experience, including conveyors, drives, pneumatics, filling equipment and machine assemblies.
• Strong electrical troubleshooting experience, including motors, sensors, control panels, electrical drawings and safe fault-finding practices.
• Demonstrated experience leading root cause investigations and implementing sustainable corrective and preventive actions.
• Experience coaching technicians or engineers and transferring technical knowledge.
• Exposure to PLC/HMI-controlled equipment, industrial networks and OT environments is preferred; willingness to develop deeper expertise is required.
• Strong hands-on diagnostic capability and a structured, fact-based approach to problem solving.
• Ability to distinguish between immediate containment, root cause and permanent corrective action.
• Coaching mindset focused on enabling local teams and reducing dependency on centralized support.
• Ability to explain complex technical topics clearly to different technical experience levels and cultures.
• High ownership and sound prioritization during critical production incidents.
• Strong collaboration and influencing skills across sites, functions, suppliers and leadership without direct authority.
• Disciplined documentation, knowledge sharing and follow-through on effectiveness checks.
• Safety, quality, cybersecurity and change-control mindset.
• IT and Language Skills Professional written and spoken English is mandatory.
• Practical understanding of PLC/HMI-controlled manufacturing equipment and industrial automation environments.
• Experience with Ladder Logic, Unitronics VisiLogic, Siemens, Allen-Bradley, SCADA or comparable platforms is an advantage, not a mandatory requirement.
• Experience using CMMS, technical documentation and collaboration tools is preferred.

Preferred

• experience with filling lines, beverage, food, packaging or other high-volume automated manufacturing environments; CMMS, BOM and spare-parts processes; multi-site remote support; OEM and supplier coordination.
• Experience with remote technical support across multiple sites is preferred.
• German or Polish language skills are an advantage.

Please visit

www.sodastream.nl #SodaStream