Tech Support Specialist I

We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins * Position Description: (Summary of position)

Responsibilities

• Specialist 1 is responsible for setting up, installing, and troubleshooting technology, hardware and software.
• Specialist upgrades, services, and maintains all hardware and software for CCS and CHS.
• These tasks are performed on various hardware and cloud platforms including desktops, laptops, tablets, smart phones and telephony systems under the guidance of a lead or senior Technical Support Specialist.
• The tasks can be performed on the phone, remotely or in person.
• Specialist 1 will be working closely with CCS CHS employees, interns and volunteers as well as with outside contractors and vendors under the guidance of a lead or senior Technical Support Specialist, System Administrators and Network Engineers.
• MAJOR DUTIES AND RESPONSIBILITIES Provide helpdesk, remote assistance or onsite computer support to offices and agencies throughout Western Washington.
• Respond to PC hardware, software, printer, VPN, LAN, cloud service, mobile device, Wi-Fi, and secure wireless problems.
• Install and/or repair computers and components, peripherals and software; configure systems for optimal performance; create and manage new users, groups and e-mail accounts, grant access to resources as part of the IT team.
• Maintain schedule of repairs, installations, etc...
• Prioritize issues following established procedure for determining priorities and respond to "emergency" computer problems at different remote sites, as needed.
• Maintain and update tickets.
• Follow up after resolution.
• Troubleshoot basic user, client devices, and cloud services configuration issues and connectivity.
• Consult and coordinate day-to-day tasks with the Senior Technical Support or Network Engineer, as necessary.
• Maintain records and logs in ticketing system as required for documenting all requests for assistance and worked performed or resolutions.
• Provide backup computer support at interregional sites as needs arise and time permits.
• Learn and assist users in following computer-related HIPAA guidelines and cyber security guidelines Provide excellent customer services to diverse audience via phone, in-person and email.
• Perform basic tasks in cloud services delegated by System Administrators and Network Engineers.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

Requirements

• 2 years’ experience in successfully supporting end-users with PC hardware, software, peripherals and LAN problems.
• Working knowledge and understanding of variety of computer software programs with emphasis on Microsoft Business Application products.
• Familiarity with the fundamentals of computer repair and troubleshooting.
• Excellent written and verbal communication skills and experience including the ability to patiently communicate and share technical details in a professional, polite and articulate manner, with both novice and experienced diverse population of PC users.
• Must have a driver license, auto insurance, reliable transportation and ability to drive to all local and remote CCS sites.
• Commitment to excellent customer service, with strong interpersonal skills and patience is required.
• Excellent problem-solving and troubleshooting skills required.
• Ability to work independently with strong problem-solving skills and the need for minimal supervision when necessary.
• The ability to contribute to a work environment that fosters respect, teamwork, and excellence.

Preferred

• Entry level knowledge of information technology, particularly with emphasis on PCs, Windows-based applications, networks, the Internet, mobile devices, Wi-Fi, and wireless devices.
• A+ certification preferred

Pay

Overview $25.46-$31.83 HR DOE Join our Team!

Criminal history background checks are required prior to employment.