Customer Support Specialist
Boeing
- SGP - Singapore, Singapore
- On-site
- 3+ years
- Posted
This job is closed: the employer no longer lists it.
Skills
Required
- Customer Support / Customer Service
- SAP
- ERP
- Excel
- Access
- database management
Preferred
- Microsoft Office Tools
- Smartsheets
- data analysis
- troubleshooting
- ERP reporting systems
- Spotfire
- Tableau
Support Specialist to be based at our Singapore office location.
About Boeing
- Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company.
- Boeing Distribution has an entrepreneurial spirit and a can-do culture with the backing of one of the world’s best companies, Boeing.
Responsibilities
- Boeing Distribution Pte.
- Ltd.
- As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
- Quoting customers & providing product information as needed Customer Order entry & order management Customer Account resolution & credit disposition Customer Returns & warranty management Customer communication & training
- Support customer special projects & programs
- Collaborate effectively with other functions such as sales, supply chain & operations
Requirements
- Minimum of 3 years of experience in Customer Support or Customer Service, either direct or indirect
- Minimum of 3 years of experience using SAP or a similar ERP system Willingness to work flexible hours, including overtime and occasional weekends as needed
- Ability to perform effectively in high-pressure situations
- Experience using Excel, Access, or other database management tools
- Ability to work with minimal supervision
Preferred
- Proficient in Microsoft Office Tools Experience with Smartsheets 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred
Experience performing data analysis and troubleshooting
- Experience with ERP reporting systems (i.e. Spotfire, Tableau) Education: University Degree in Business or Aviation; College Level Courses Experience: 5 years sales, customer service experience in the aerospace/aircraft parts sales, distribution and/or mfg.
- Familiar with soft phones Experience with sales force Other job-related information This requisition is for an international local hired position.
- Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Language Requirements
Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position does not require a Security Clearance.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Not a Shift Worker (Singapore)