Airfreight Import Agent

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

Responsibilities

• As a primary point of contact for customer service, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues, and overseas counterparts
• Execution of daily operations, ensuring to meet KPIs, and handling customer reports
• Arrangement of truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc. for air exports, imports, and cross trades.
• Simple negotiation, vendor management, GP maximization, SOP creation & adherence, troubleshooting, other ad-hoc assignments
• We are looking for Obsessive customer-centricity
• Strong interpersonal & communication skills with external & internal stakeholders

Requirements

• Ability to work with good self-organization, accuracy, and priority even under pressure
• At least 1 year experience in airfreight operations Native-level Japanese, and business-level

English communication skills (written & oral)

• Experience with Microsoft Outlook, Teams and Excel General numeric skills
• Work overtime whenever there is a business need Proactive/independent initiative & job ownership/commitment "Can-do" attitude & willingness to learn and try new things
• Mindset to always challenge status quo for improvements