Sys Analyst-PACS

The PACS & RIS Analyst is responsible for supporting the full imaging ecosystem across Catholic Health, including PACS/CPACS/VNA, imaging modalities, and the radiology Information system (RIS). This role provides day-to-day operational support, participates in integration and optimization efforts, and serves as the primary liaison between clinical users, IT teams, and vendor partners.

About Catholic Health

• Catholic Health is one of Long Island’s finest health and human services agencies.
• Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island.
• At Catholic Health, our primary focus is the way we treat and serve our communities.
• We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes – to every patient, every time.
• We are committed to caring for Long Island.
• Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace!
• At Catholic Health, we believe in a people-first approach.

Responsibilities

• The analyst will support both practice and hospital imaging environments and will be involved in device calibration, modality and workstation integration, workflow troubleshooting, and radiology application build.
• The role includes participating in project planning, system design, build, testing, training, implementation, and ongoing support for both PACS and RIS.
• The PACS & Radiant Analyst must understand imaging workflows end-to-end—including ordering, scheduling, image acquisition, interpretation, and result delivery—and work collaboratively with leadership to ensure stable, high-quality imaging operations.
• Core Responsibilities Serve as the primary on-site and remote support contact for PACS and RIS across physician practices and imaging departments.
• Act as the bridge between clinical end users, the Melville IT team, and vendor partners for issue resolution and system enhancements.
• Support the integration and configuration of imaging modalities, workstations, and associated hardware/software.
• Coordinate and resolve issues related to image order management, workflow discrepancies, device performance, and system connectivity.
• planning, build, testing, training, implementation, optimization, and production support.
• Perform local and remote device calibration and modality integrations in collaboration with clinical engineering and desktop support.
• Troubleshoot workflow issues with a strong understanding of modality worklists, DICOM, HL7, and Epic Radiant imaging build.
• & Workflow Responsibilities Adhere to established standards for build, naming conventions, numbering, and security classifications.
• Document specifications, workflows, and operational procedures for both PACS and RIS.
• Investigate and validate end-user workflow needs and translate them into system requirements.
• Collaborate with team members and vendors to create and execute implementation and upgrade plans.
• Support clinical staff in documenting workflows, identifying issues, and improving operational efficiency.
• Gain and maintain required Epic certifications (including Epic Radiant) and vendor system competencies.
• Develop deep understanding of radiology practice operations, policies, and regulatory requirements.
• Go-Live & Support Responsibilities Actively participate in go-live and post-go-live activities, including training, issue triage, follow-up communication, and system adjustments.
• Be available to work flexible hours, including all shifts during go-live and planned maintenance events.
• Participate in leadership and project meetings as needed.
• Provide clear, timely communication across all involved teams and departments.
• Ensure accurate and timely time tracking for assigned tasks.
• Compliance & Organizational Responsibilities Support facilities and practices in meeting evolving regulatory and accreditation requirements for imaging.
• Perform all duties in accordance with Catholic Health policies, including Compliance and Information Security requirements.
• Report any suspected security, privacy, or compliance issues per policy.
• Contribute to a positive customer experience by delivering high-quality service to clinical and administrative partners.

Requirements

• Functional Abilities Excellent interpersonal, written, and verbal communication skills.
• Strong clinical or imaging knowledge to confidently support discussions with radiologists, technologists, and leadership.
• Ability to travel between Catholic Health entities as required.
• Willingness to attend training (including out-of-state, multi-day sessions).
• Ability to maintain professionalism and confidentiality in high-visibility situations.
• Strong problem-solving skills with the ability to break down complex issues into manageable tasks.
• Ability to work independently and collaboratively across diverse teams and organizational levels.
• Demonstrated ability to thrive in a fast-paced environment while meeting deadlines and quality standards.
• Availability for regular on-call rotation and overtime as needed to support operational requirements.
• Must have a bachelor's and at least 3 years' experience in a progressive IT role.
• Working knowledge of policies, procedures, and business operations of a radiology department or physician practice.
• Proficient in Microsoft office, Demonstrated ability to manage to deadlines, changing priorities Strong project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Strong communication and follow-up skills.
• Detail oriented and knack for probing for information in order to fully understand the underlying needs that drive how the system should be built.
• Strong problem-solving abilities; excellent communication and interpersonal skills.
• Independent and self-motivated, energetic with strong desire to learn.

Pay

• USD $45.00 - USD $65.00 /Hr.
• This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience.
• The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

Benefits

• In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.