Customer Care Coordinator

• Drees Homes is a family-owned home builder with a passion for making custom homes easy.
• This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.

About Drees Homes

For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C. Responsibilities/Qualifications Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region.

Responsibilities

• Provide excellent internal and external customer service
• Answer reception and customer service calls and determine the appropriate action
• Provide administrative/clerical support for the Customer Care team
• Prepare and maintain customer records, job files and database tracking logs Follow-up with customers, subcontractors and vendors as necessary
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable
• Various other administrative/clerical duties

Requirements

• Exceptional customer service skills
• Proven ability to address tense customer interactions appropriately
• Upbeat and positive/can do attitude
• Strong verbal and written communication skills with great listening skills
• Ability to follow through to a satisfactory conclusion
• Strong computer skills including
• Word, Excel, and data entry
• Must be organized, detail-minded and adaptable
• 1-3 years previous office/administrative experience
• High school degree required; Associates or Bachelor’s a plus
• Office work experience required
• Previous experience in the homebuilding industry a plus

Benefits

• We offer a comprehensive benefits package, including: Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards 401(k) savings plan

Profit Sharing Paid time off increasing with tenure

• Tuition reimbursement Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home Employee Assistance Program and much more!
• This position is not in a call center environment.

Summary

Equal Opportunity Employer / Drug Free Workplace To learn more about Drees Homes visit our website www.dreeshomes.com