Associate Technical Support Engineer I

You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

About AspenTech

• The driving force behind our success has always been the people of AspenTech.
• What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.

Responsibilities

• The Associate Technical Support Engineer is an entry level professional role focused on learning Digital Grid Management products, support processes, and customer environments.
• This role resolves routine and well defined customer issues under close guidance, builds core troubleshooting skills, and contributes to team success through timely execution, documentation, and continuous learning.
• The engineer is developing technical depth, system understanding, and professional communication skills while working within established procedures and best practices.
• Customer Support & Issue Resolution Provide responsive, professional customer support to resolve routine and clearly defined technical issues.
• Follow documented troubleshooting procedures to diagnose and resolve customer‑reported problems.
• Accurately document cases, investigations, and resolutions in the support tracking system.
• Escalate issues appropriately when resolution exceeds defined scope or experience.
• & Team Contribution Work closely with senior support engineers to learn best practices and support methodologies.
• Communicate clearly with customers and internal teams, ensuring alignment and understanding.
• Contribute to team knowledge by updating documentation and sharing lessons learned.

Requirements

• Development Develop foundational knowledge of DGM software, system architectures, and supported environments.
• Participate in product training, internal knowledge sessions, and hands‑on learning activities.
• Apply basic engineering and technical principles in troubleshooting activities.
• Bachelor’s degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field.
• 0-2 years of relevant technical, engineering, or customer‑facing experience.
• Strong interest in technical problem‑solving and software systems.
• Effective written and verbal communication skills.
• Willingness to learn, accept feedback, and follow established processes.
• Ability to work on‑site in Medina, MN.

Pay

• This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting.
• We may ultimately pay more or less than the posted range based on several factors.
• This range may be modified in the future.
• This role is also eligible for bonus or variable incentive pay.

Benefits

• Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.

Work Authorization

AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-AA2 This role is a valuable part of our Digital Grid Management team at AspenTech.

Learn more about the team here

Together We Build the Utility of the Future | Digital Grid Management | AspenTech The salary range for this role is $59,400.00 - $74,200.00.