Membership Specialist II

Membership Specialist II We are looking for a Membership Specialist II who will provide legendary service and contribute to Auto Club Enterprises (ACE) Membership growth.

About Ace

• We have nearly 17,000 employees in 24 states helping more than 18 million members.
• The strength of our organization is our employees.
• Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
• When we embrace our diversity – we win.
• All of Us!

Responsibilities

• You will be responsible for reviewing member related correspondence, contacting members, providing problem resolution, as well as analyzing and processing various reports.
• You'll provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services.
• You will utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity.
• You'll key high volumes and update changes into the membership systems from various sources.
• You will assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns.
• You'll achieve stated individual, team, and department goals.
• Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required.

Requirements

• High School diploma/GED required.
• To thrive in this role knowledge of membership, roadside assistance and insurance systems preferred.
• You must have professional verbal and written communication skills along with excellent organization, decision making, strong evaluation, and time management skills.
• You will be required to meet deadlines as set by management.
• You must be knowledgeable of Microsoft Office software products, including Outlook, Word, and Excel is required.
• Teamwork is essential.
• Flexibility on work shifts is required.

Preferred

• Some college or equivalent combination of education and work experience is preferred.

Benefits

• Occasional travel to other ACE Markets may be needed for training. #LI-DF1 Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation.
• With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
• "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify