Associate IT Endpoint Analyst

• If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.
• As an Associate IT Endpoint Analyst , you will support and maintain the organization's endpoint infrastructure, including desktops, laptops, mobile devices and peripheral equipment.

About Smithfieldfoods

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When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet.

With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

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Responsibilities

• The below statements are intended to describe the general nature and level of work being performed by people assigned to this job.
• They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
• May perform other duties as assigned.
• Connect technical understanding with broader organizational objectives, such as operational efficiency, cybersecurity posture and user productivity.
• Deploy and maintain endpoint hardware and software, adhering to lifecycle management best practices to achieve minimal business disruption.
• Respond to and resolve service desk tickets related to endpoint issues in a timely manner.
• Diagnose and resolve technical issues, perform root cause analysis, and help prevent recurring problems.
• Assist in the deployment, configuration, and maintenance of desktops, laptops, mobile devices, and accessories, while ensuring all asset additions, updates, and retirements are accurately tracked in the CMDB to support lifecycle visibility and compliance..
• T esting & Change Management: Participate in testing, implementing changes and participating in endpoint-related projects and initiatives as assigned.
• Stay current on emerging technologies, contribute to documentation of knowledge base articles, procedures, configurations and troubleshooting steps.
• Strong problem-solving skills for hardware, software, and patching issues.

Requirements

• Working under the guidance of senior analysts and IT leadership, the Associate Endpoint Analyst assists in the deployment of software and hardware, responds to service requests and incidents, and contributes to endpoint lifecycle management.
• The role requires strong customer service skills, attention to detail, and a foundational understanding of endpoint technologies and IT service management practices.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.
• Bachelors degree from an accredited four-year college or university, or equivalent combination of education and experience.
• Company will consider a currently enrolled college student with an anticipated graduation by end of current school year as qualified.
• Experience deploying and supporting Windows, Apple, and Android devices including desktops, laptops, VDI, and tablets.
• Familiarity with Microsoft Office 365, Adobe, Java, and system admin tools.
• Hands-on use of remote administration and screen sharing solutions for troubleshooting and user support.
• Clear communicator with the ability to manage multiple priorities in a fast-paced, team-oriented environment.
• OTHER SKILLS THAT MAKE YOU STAND OUT: Travel Flexibility: Willingness to travel as needed
• Passionate about automation and increasing efficiency
• Strong decision-making and analytical skills under pressure
• Demonstrates a team-first mindset and adaptability to changing needs

THE VALUE YOU’LL BRING

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Relocation Package Available No EEO Information Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.