IT Intern

You’ll receive hands-on training and mentorship from some of the most talented professionals in the industry, while making meaningful contributions throughout your time with us.

About Heidelbergmaterials

• Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building materials.
• Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
• An internship with Heidelberg Materials is a unique experience.

Responsibilities

• Interns also have opportunities to engage with senior leadership, participate in community initiatives, and build lasting connections with peers both inside and outside the workplace.
• Partner with a Heidelberg Materials analyst to support and resolve assigned self-service tickets and service requests, ensuring prompt, accurate, and professional assistance to end users.
• Assist with setting up, configuring, and deploying computers and other IT equipment.
• Document support requests, troubleshooting steps, and resolutions in the service management system.
• Support user account access, password resets, and routine IT requests.
• Collaborate with IT team members to improve documentation and the overall user support experience.

Requirements

• Are We Looking For Currently pursuing a degree or relevant education in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, software, operating systems, and common applications.
• Strong problem-solving skills with an interest in troubleshooting technical issues.
• Clear communication skills with a customer-focused approach.
• Ability to prioritize tasks, stay organized, and maintain accurate documentation.
• Collaborative, dependable, and willing to learn new technologies.
• Office-based environment with regular interaction with employees and IT team members.
• May involve setting up, moving, or connecting computers, monitors, and related IT equipment.
• Opportunity to work both independently and collaboratively while learning in a hands-on IT support environment.

Frequent use of computers, service management tools, collaboration platforms, and other technology.

Equal Opportunity Employer

Minority / Female / Veteran / Disabled #Intern