Field Operations Support Assistant

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities.

Responsibilities

• Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes
• Veteran’s Paperwork Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions

Assists with the preparation of obituaries

• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education High School or equivalent

Requirements

• Experience 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code

77060 Category (Portal Searching): Administration and Clerical Job Location: US-TX - Houston