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Collision Repair Service Advisor

CSN Collision

Skills

Required

  • customer service

Preferred

  • Translate insurance terminology
  • Coordinating vehicle pickup
  • Administration/File Management
  • covering the reception desk

Do you speak fluent customer service and understand that "my car is making a weird noise" is not actually a technical diagnosis?

We're looking for a Collision Repair Service Advisor to join our team. If you can calm stressed customers, navigate insurance claims without breaking a sweat, and keep multiple repair updates straight in your head, you might be exactly who we're looking for.

Responsibilities

  • CSN Collision · Fredericton, Canada · Full-time · Posted 2026-10-20

Salary: CAD 20–25

  • Welcoming customers who are having a less-than-great day because their vehicle has met an unfortunate mailbox, shopping cart, deer, or another driver.
  • Acting as the main point of contact throughout the repair process.
  • Keeping customers informed with timely updates so they don't have to call every three hours asking, "Is it done yet?"
  • Working with insurance companies to help move claims through the process smoothly.
  • Explaining repair timelines, deductibles, and paperwork in a way that makes sense to normal humans.
  • Coordinating vehicle pickup and making sure customers know what to expect before they arrive.
  • Following up after repairs to ensure customers leave happy and stay happy.
  • Real Time Administration/File Management

Closing Work Orders

  • Occasionally covering the reception desk and proving that you can answer phones, greet visitors, and juggle multiple tasks without developing superpowers.
  • Remember multiple customer names before your second cup of coffee.

Requirements

  • Excellent customer service and communication skills.
  • Strong organizational abilities and attention to detail.
  • Ability to stay calm when customers, insurance companies, and repair schedules all need something at the same time.
  • Experience in collision repair, automotive service, customer service, or insurance claims is an asset.
  • Basic computer skills and comfort learning shop management software.
  • A positive attitude and a good sense of humor.

Preferred

  • Translate insurance terminology into plain English.
  • Explain repair delays without sounding like you're reading from a script.
  • Find a missing repair order in less time than it takes everyone else to start panicking.

Benefits

  • A supportive team environment.
  • Interesting days where no two customer stories are exactly the same.
  • Opportunities to learn and grow within the collision repair industry.
  • The satisfaction of helping customers get back on the road after an accident.
  • If you're organized, customer-focused, and can keep a smile on your face when the phone rings for the tenth time before lunch, we'd love to hear from you.

Please send resume in confidence to [[email protected]](mailto:[email protected])

Apply

[Apply at CSN Collision](https://apply.workable.com/csncollision/j/1D9F6C41FF/apply)