Customer Service and Sales Support Representative - AL13 Architectural

• Customer Service and Sales Support Representative - AL13 Architectural
• BLANKSLATE Partners · Delta, Canada · Full-time · Posted 2026-10-20
• We are adding a new member to our high-energy team 5 days a week to provide sales support, including order processing, lead generation, CRM, customer services.
• Strong computer and phone/email communications skills are essential. Architectural building product experience is an asset, we will train the right candidate.

About BLANKSLATE Partners

AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has established a solid reputation for delivering innovative and high-performance architectural products. As a company with a proven track record in the North American market, we are committed to expanding our reach and building on our success.

Responsibilities

• The primary focus of this role is to provide exemplary customer service and fine-tuned attention to detail while contributing to the efficient operation of a demanding and fast-paced sales and order processing department. The motivation and ability to be highly organized, multi-task, logically prioritize tasks, and work cooperatively within a team setting will be integral to success.
• Establish a positive, proactive, and ongoing relationship with customers/clients
• Assist outside sales reps as needed

Process sales orders, returns, and related payments/credits

• Respond to customer inquiries (e.g. quotes/pricing, inventory, product specifications, etc.) over the phone, email and in person
• Represent the company at trade shows and industry events

Process sample order requests and coordinate shipping

• Develop and maintain a high standard of product knowledge
• Entering orders into a database using published lead times and following order processing guidelines
• Develop an understanding of the manufacturing process
• Proofing order documents and resolving any discrepancies

Maintaining master copies of sales orders

• Promoting “end-to-end customer care” throughout all aspects of the process
• Collaborating with members of the order entry and sales teams on order issues including incomplete or inaccurate orders for customer follow up

Requirements

• Minimum 1-year experience in a dynamic customer service position
• Ability to fluently communicate in English (verbal and written)
• Excellent numeracy literacy
• Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.
• Attention to detail
• Ability to remain organized while continually multi-tasking
• Proactive problem solving
• High standards and professional manner/demeanor
• Sound judgment and accountability

Superior interpersonal skills

• Minimum 1-year experience in a dynamic customer service position
• Ability to fluently communicate in English (verbal and written)
• Excellent numeracy literacy
• Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.
• Attention to detail
• Ability to remain organized while continually multi-tasking
• Proactive problem solving
• High standards and professional manner/demeanor
• Sound judgment and accountability
• Superior interpersonal skills

Pay

Salary: CAD 55,000–65,000

Salary Range: $55k - $65k (Dependent on Skills & Experience)

Benefits

• Positive work environment
• Competitive benefits
• Bonus and Profit Share

Apply

[Apply at BLANKSLATE Partners](https://apply.workable.com/blankslate-partners/j/179CDBA223/apply)