Senior Billing & Collections Specialist

The Senior Billing & Collections Specialist serves as a subject matter expert responsible for process engineering and designing optimal digital and manual controls, complex receivables management, deductible program administration, broker and agent engagement, collections negotiations, and escalation resolution. The role partners closely with Underwriting, Finance, brokers, and agents to drive premium collection, resolve disputes, and improve cash flow performance.

About Msigna

• MSIG USA continues to grow!
• MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc. , one of the world’s top P&C carriers and a global
• Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions.
• Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Responsibilities

• This position exercises significant judgment and serves as an escalation point for offshore teams and junior onshore specialists.
• Complex Receivables & Deductible Management Manage complex deductible billing and cash application activities
• Oversee specialized deductible programs and high-risk accounts
• Resolve complex payment allocation and receivable issues
• Lead unapplied funds resolution efforts
• Collections Resolution & Cash Recovery Negotiate payment arrangements and collection strategies
• Manage disputed balances and escalated collection matters
• Coordinate third-party collection activities

Drive recovery efforts for aged and high-value receivables

• Serve as primary contact for complex broker and agent issues
• Partner with Underwriting and Finance on premium and receivable matters
• Support key client and broker relationships
• Leadership & Escalation Management Act as escalation point for offshore teams
• Coach and mentor junior specialists
• Identify trends, recommend and implement process and digital improvements and controls.
• Support governance and operational reporting
• Qualifications 5+ years of insurance billing, collections, receivables, or premium accounting experience
• Success Measures Reduction in aged receivables
• Cash recovery performance
• Escalation resolution effectiveness

Requirements

• Experience managing complex receivable portfolios
• Strong negotiation and relationship management skills
• Demonstrated ability to resolve complex operational issues

Pay

• The estimated salary range for this position is $ 90,000.00 - $100,000.00 per year.
• This is a good-faith assessment of the salary range for this position only.
• In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Benefits

• Healthcare and Retirement Benefits Comprehensive medical, dental, and vision coverage 401(k) with a generous employer match and profit-sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs Short-term and long-term disability plans
• Additional Benefit Programs Paid time off program
• Paid charitable leave
• Paid parental leave
• Tuition reimbursement program
• Personal insurance (auto/homeowners) discounts #LI-HYBRID #LI-REMOTE, #LI-HYBRID, #LI- It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.