Office Manager

*This role is onsite M-F 8:30a - 5pin the Arlington Heights, IL office*

The Office Manager oversees daily office operations to ensure efficiency, organization, and productivity. This role serves as the primary point of contact for agents, staff, vendors, and visitors, supports brokerage operations, and maintains a professional work environment.

About urbancompass

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Responsibilities

• Listing Management: Enter and maintain property listings and Home Warranty information in required systems.
• Office Operations: Oversee daily office operations including policies, procedures, IT systems, phone systems, and office supplies.
• Staff Supervision: Train and manage front desk and support staff (if applicable), ensuring adherence to office procedures and performance expectations.
• Agent Onboarding & Training: Conduct new agent onboarding meetings and provide ongoing training on company systems, tools, and resources.
• Brokerage Support: Collaborate with Managing Brokers to support transactions and ensure timely communication.
• Reporting: Assist with preparation and review of monthly production and volume reports.
• Meeting Coordination: Prepare sales meeting presentations and coordinate meeting logistics.
• Records & Documentation: Maintain accurate personnel and clerical records and update the office operations manual as needed.
• Technology & Productivity: Utilize office software and systems to enhance productivity and workflow.
• Maintain professional relationships with vendors and clients.
• Monitor and replenish office supplies, signage, and lockbox inventory.
• Manage check deposits and ensure proper documentation.
• Provide notary services for staff, agents, and clients as needed.
• Perform other duties as assigned by management.

Requirements

• 2-3 years of experience in customer service, training, office management, hospitality, or operations

Previous experience in real estate is a plus

• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic to the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Meticulous attention to detail, highly organized

Pay

The base pay range for this position is $25-28/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
• Do your best work, be your authentic self.