Customer Service Representative

About Papalia

Papalia Home Services has been serving

• New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions.
• We’re a locally rooted company with a reputation for excellence.
• We treat our customers like family and our team like heroes.
• We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

Responsibilities

• Answer incoming calls with professionalism and warmth
• Schedule service appointments and dispatch technicians
• Resolve customer inquiries and ensure satisfaction
• Maintain accurate records in our system Collaborate with team members to ensure smooth operations
• Follow up with customers to build lasting relationships

Requirements

• Qualifications 3+ years of customer service experience
• Dispatching experience a huge plus!
• Experience with high-volume inbound and outbound calls
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Positive, customer-first attitude and team mindset
• Basic computer skills (training provided)

Pay

Compensation $25.00 – $30.00 per hour

• Posted Min Pay Rate USD $25.00/Hr.
• Posted Max Pay Rate USD $30.00/Hr.

Benefits

• Benefits Competitive hourly pay
• Medical, dental, and vision insurance 401(k) with company match
• Paid time off and holidays
• Flexible shifts Ongoing training and career advancement opportunities
• Supportive and energetic team culture
• If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!

Overview Papalia Home Services Location

Boxborough, MA (In-Person) Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends

Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.