Customer Support Consultant

Randers, Denmark Are you passionate about helping customers and solving technical issues? Do you enjoy combining customer service with hands-on IT support?

Support Consultant to join our team in Randers. In this role, you will provide first-level support to internal and external users, helping them resolve technical issues related to Microsoft services, IT equipment, user access and our business systems. What you will do Provide first-level IT support by phone and email in Danish and English Troubleshoot common IT issues related to computers, printers, email, user accounts and system access

At JMA, you will get a position where business understanding, customer contact and IT meet . You will have the opportunity to build strong specialist knowledge of our industry and solutions and will work with customers and colleagues both nationally and internationally. At the same time, you will be part of an environment where we help each other, share our knowledge and focus on finding solutions that create real value for customers.

About Aptean

Does this sound like something for you?

Then we would like to hear from you.

Aptean At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care.

Aptean is a global provider of mission-critical, industry-specific software solutions.

Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.

Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset.

It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy Aptean pledges to promote a company culture where diversity, equity and inclusion are central.

We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Responsibilities

• Support and maintain Microsoft services, including Microsoft 365, Intune, Defender, Exchange Online, Azure, Windows and Active Directory Set up and maintain computers and other IT equipment

Manage users, permissions and access across different systems

• Support users working with our internally developed DSM solution
• Help onboard new employees by preparing equipment and introducing relevant IT processes
• Participate in ad hoc IT projects and continuous support improvements

Requirements

• What we are looking for Previous experience in first-level IT support, help desk or a similar customer-facing technical role
• Good working knowledge of Microsoft 365 and the Windows environment
• Experience with Microsoft Intune, Azure, Defender, Exchange Online or Active Directory is highly desirable
• Familiarity with Microsoft Dynamics NAV, Business Central or another ERP system would be an advantage A structured, conscientious and solution-oriented approach
• Confidence communicating with customers by phone and email
• Ability to explain technical topics in a clear and understandable way
• Ability to work independently while following established processes
• Fluency in Danish and good written and spoken English What do we offer?

Disclaimer

This position is intended for direct applicants only. No agencies or third-party recruiters, please. Unsolicited agency submissions will not be considered.