Experienced Optical Assistant

What’s in it for you?

• Optical Assistant Vacancy - Eye Academy Windsor Are you passionate about beautiful eyewear, high standards of customer care, and delivering a personal service that leaves a lasting impression?
• You’ll have the time, tools, and encouragement to do your job to a high standard, without feeling rushed or pressured.

Responsibilities

• At Eye Academy Windsor , we’re not your average high street optician.
• Located in King Edward Court, our boutique practice pairs hospital-grade clinical excellence (including advanced Optomap retina technology and specialist clinics) with curated luxury and designer frames from around the globe.
• We are looking for a enthusiastic, customer-focused Full-Time Experienced Optical Assistant who takes pride in creating a warm, relaxed, and memorable experience for every patient who walks through our doors.
• Optical Assistant to join us in delivering outstanding patient care.
• You’ll play a key role in providing expert advice, sharing knowledge on frames and fittings, and delivering ongoing care that makes patients feel confident, comfortable, and cared for.
• Collaboration is a big part of how we work, so you’ll play a key role in making sure every patient has a smooth, positive experience from start to finish.
• As an Optical Assistant, you’ll support patients with everything from frame styling and lens choices to fittings, adjustments, and aftercare.
• You’ll offer product knowledge that’s tailored to each person’s visual and lifestyle needs, and help manage more complex prescriptions with the support of the wider team.
• You’ll also assist with day to day practice tasks, contribute to the upkeep of displays and equipment, and be a friendly, reliable point of contact for both patients and colleagues.
• Above all, you’ll bring a genuine interest in people, an eye for detail, and a caring, can do attitude to every part of your day.
• Warmly Welcoming Patients: Be the friendly face of Eye Academy, delivering a boutique, attentive service from initial greeting to post-appointment styling.
• Conducting pre-testing using modern diagnostic technology (such as Optomap scans) to prepare patients for our specialist optometrists.
• Guiding patients through our handpicked collection of luxury, bespoke frames to match their personal style and visual needs.
• Managing appointments, handling contact lens subscriptions, and keeping the practice looking immaculate.

Requirements

• This is a role for someone who genuinely enjoys helping people, our ideal candidate takes pride in offering honest advice, building trust with patients, and being part of a team that delivers a quality service while supporting one another.
• Proven experience working as an Optical Assistant within an optical practice.
• You understand optical terminology, lens options, pre-screening tests, and frame adjustments.
• Exceptional verbal and interpersonal skills—you build trust and rapport naturally with patients of all ages.
• An appreciation for fashion, design, and detail to assist patients in selecting frames that look and feel incredible.
• Someone who thrives in a collaborative, friendly independent practice setting.

Pay

Max GBP £28,500.00 Salary - Min GBP £26,437.00

Benefits

• Your birthday off work
• Access to Westfield Health (claim cashback on healthcare purchases)
• Retail discounts Cycle to work scheme
• We offer a range of benefits designed to support your wellbeing, development, and work-life balance

About the Role

We are looking for a full-time

What's Next? Click apply below and we will ensure you are contacted as soon as possible by one of our team.