Front Desk Sales Associate

All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

About Elements Massage

• Each Elements Massage® studio is independently owned and operated.
• Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios.

Responsibilities

Do you want to help change peoples' lives?

• Elements Massage Campbell is looking for an engaging, outgoing individual to lead sales and customer service for potential clients and current members.
• The successful candidate will uphold our standard of excellence in all areas of sales, customer service, and administrative operations.
• Elements Massage Campbell is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Massage Wellness Program, a no-hassle membership plan.
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program.
• Being the first and final face of hospitality, whether on the phone or in the studio.
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate.
• Working as a team with our Managers and Massage Therapists to create a positive, professional environment for clients and staff alike.
• Maintaining a clean, organized and welcoming studio environment Qualifications and Skills Skills: Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program, Skincare products and build customer loyalty.
• The right candidate must like engaging with and love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Requirements

• Prior retail sales experience preferred; selling memberships, product or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Must have at least one year of sales or customer service experience.
• Must be available to work at least 20 hours per week and 4-5 shifts including evenings/closing shifts and weekend shifts.
• This is not a seasonal job.
• Associates degree or equivalent experience is desirable.
• Elements is a non-smoking, drug-free work environment.

Pay

Hourly pay: $18.0 - $20.00+ and Sales Bonus! (up to $300+ per month)

Benefits

• Preventative Managed Healthcare Insurance Warm, professional work environment
• Variety in your work that is fun, challenging, and rewarding
• Potential for career advancement FREE monthly massage for those working 20+ hours/week
• Paid sick time Apply today!
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