Principal Consultant, Elevated Client Services

Job Purpose The Principal Consultant, Elevated Client Services, is a senior individual contributor role focused on providing strategic subject matter expertise on Servicing functions across ICE Mortgage Technology Solutions.

Responsibilities

• This position will be responsible for leading complex engagements, conducting impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of initiatives impacting the assigned functional area.
• The Principal Consultant will guide and mentor senior and junior team members, establish best practices, and ensure alignment of client strategies with product delivery and organizational capabilities.
• Leads business consulting projects, defining strategy and approach to meet specific client requirements and organizational objectives
• Expertly configures, research, and documents client needs related to assigned functions while establishing governance frameworks for project delivery
• Defines product scope, objectives, and requirements with executive stakeholder alignment.
• Develops comprehensive specifications and data models for product development and testing
• Provides strategic recommendations on best practices, regulatory considerations, and technology changes, positioning clients for long-term operational success
• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to escrow operations
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests using client data to ensure client needs and compliance requirements will be met
• Consults directly with client executives and may travel to client sites to facilitate strategic discussions and drive project alignment
• Acts as project leader for complex consulting engagements, establishing sub-team structures, defining workflows, and ensuring successful project delivery
• Mentors, guides, advises, and reviews the work of Senior Consultants and junior team members, providing coaching and professional development to build organizational capability
• Leads the training and enablement of client and technical support personnel on enhancements, new analytics, procedures, and regulatory changes
• Identifies opportunities for process optimization, cost reduction, and operational improvements across escrow administration functions
• Manages stakeholder communications across multiple organizational levels, translating between executive strategy and technical implementation

Performs other related duties as assigned

• Travel to client sites up to 10% Knowledge and Experience Comprehensive familiarity with ICE Mortgage Technology products and services In-depth knowledge of Servicing and Default operations, regulatory requirements
• Expert level knowledge of MSP.
• Demonstrated expertise in escrow reconciliation, compliance reporting, and escrow settlement processes
• Familiarity with Payment Services and Escrow integrations (i.e., Lockbox, Digital Banking, ACH,) and their impact on escrow workflows, preferred
• Proven experience leading client engagements and managing project teams
• Excellent customer service and relationship management skills that build high levels of trust and satisfaction with internal and external clients at all levels
• Exceptional verbal and written communication skills tailored to diverse audiences (e.g., executives, managers, individual contributors)
• Demonstrated ability to estimate work effort, manage project budgets, resource allocation, and ensure successful delivery of complex engagements
• Strong mentoring and coaching abilities with a track record of developing junior team members #LI-MA2 ---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer.

Requirements

• Advanced proficiency in business modeling, requirements definition, and solution architecture disciplines

All qualified applicants will receive consideration for employment without regard to legally protected characteristics.