Senior Technology Operations Analyst

Turn data into decisions and drive technology performance! Are you a highly analytical professional who enjoys turning complex data into meaningful business insights? Do you thrive at the intersection of finance, technology, operations, and AI-driven automation? We're looking for a Senior Data Analyst to serve as a trusted partner to our Technology leadership team! This is an onsite position, reporting to our Port of Spain office.

Responsibilities

• Consistently maintains compliance and certifications from healthcare accreditation industry standards
• Global operations in the US, Canada, Philippines, Trinidad and Tobago, El Salvador, and South Africa What Makes This Role Exciting: You'll work directly with senior leaders and vice presidents, providing the data analysis, operational intelligence, executive reporting, and automation solutions that help drive strategic decisions.
• This is an opportunity to go beyond traditional reporting.
• You'll influence how technology budgets are managed, identify opportunities for efficiency and cost optimization, and help leaders make informed, data-driven decisions that shape the future of the organization.
• In addition, you will leverage Microsoft Copilot and other automation tools and data analysis to provide and prepare presentations, modernize reporting processes, and eliminate manual work.
• As a Senior Technology Operations Analyst, you will: Deliver financial data analysis and budget visibility for Technology leadership
• Develop advanced Excel models, dashboards, reports, and analytical tools
• Analyze budgets, forecasts, spending, commitments, and variances to identify trends, risks, and opportunities
• Monitor technology vendor expenses, software subscriptions, purchase orders, renewals, and invoices
• Create executive-ready presentations and reports that translate complex data into actionable insights
• Investigate discrepancies, reporting gaps, and unusual financial results
• Implement AI-enabled automation and process improvements that improve efficiency and reporting accuracy

Establish scalable reporting templates, workflows, and documentation

• Track action items, deadlines, and operational priorities through completion
• Collaborate with Finance, Accounting, Procurement, and Technology teams to maintain accurate and reliable information
• Proactively identify emerging risks and opportunities and provide recommendations to leadership

Requirements

• Bachelor's degree in Information Technology, Data Analytics, Business Analytics, Statistics, Mathematics Computer Science, or Business Administration 3+ years of experience in Data Analysis, FP&A knowledge, Business Operations, Technology Operations, Contact Center Analytics or KPI Reporting Advanced Microsoft Excel skills; Power BI experience is an advantage

Proficiency in Microsoft 365, especially

• Excel and PowerPoint Experience supporting senior leaders with executive reporting and strategic business priorities
• Strong understanding of data analysis, budgeting, forecasting, variance analysis, expense management, and financial reconciliation
• Experience using AI tools, Microsoft Copilot, or automation technologies to improve reporting and operational processes

Excellent analytical, problem-solving, and communication skills

• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience supporting Technology or IT organizations, technology budgeting, vendor management, software subscriptions, or operational reporting preferred
• Experience designing AI-assisted workflows and automated reporting solutions preferred
• Apply today and help shape the future of technology operations through data, analytics, and automation.

Benefits

• Telehealth solutions company for over 20 years