Plumbing Service Manager

Position Summary Veteran Air is seeking an experienced Plumbing Manager to lead our plumbing service team, drive operational excellence, and deliver an exceptional customer experience.

Responsibilities

• This role is responsible for coaching technicians, improving department performance, achieving revenue goals, and fostering a culture of accountability, safety, and teamwork.
• Lead, coach, and develop plumbing technicians
• Drive department performance, profitability, and customer satisfaction
• KPIs and implement strategies to achieve growth goals
• Partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations
• Resolve escalated customer concerns professionally and effectively
• Conduct regular training, coaching, and team meetings
• Promote safety, accountability, and Veteran Air's core values

Requirements

• Qualifications 5+ years of residential plumbing experience 3+ years of plumbing leadership or management experience
• Strong customer service and team-building skills
• Experience managing performance metrics and department goals
• Excellent communication and problem-solving abilities

Preferred

• Proficient with service management software (ServiceTitan preferred)

Benefits

• $70,000 - $90,000 Medical, Dental, Vision & Life Insurance Paid Vacation & Holidays 401(k) with Company Match Profit Sharing Career Growth Opportunities Join Veteran Air and help build a best-in-class plumbing service team while delivering exceptional service to our customers.