jobapplier

Shop Supervisor

Motor Coach Industries

Skills

Required

  • Microsoft Office

Preferred

  • Supervise service technicians
  • warranty decision-making
  • Prepare customer quotations
  • determine payment methods

About Motor Coach Industries

MCI is North America’s public and private market motor coach leader.

Products include the luxury [J-Series](https://www.mcicoach.com/coach/j-series/features/) (an industry best-seller for over a decade), the workhorse [D-Series](https://www.mcicoach.com/coach/d-series/features/), and the brand new zero-emission luxury and commuter coaches: the battery-electric [J4500 CHARGE™ and MCI D45 CRT LE CHARGE™](https://www.mcicoach.com/coach/electric-series/features/).

MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited [MCI Academy](http://www.mciacademy.com/).

Further information is available at [www.mcicoach.com](http://www.mcicoach.com/).

Responsibilities

  • Reporting to the Service Centre manager and is responsible for Supervising all Personnel and activities within the Body Shop/Heavy Repair and mechanics ensuring and maintaining customer satisfaction through quality at the source.
  • Supervise service technicians and make sure work is completed with quality, on time, and efficiently.
  • Prioritize schedules and assign work.
  • Promote and schedule technician training and development.
  • Manage technician operating performance against established goals.
  • Manage failure analysis and warranty decision-making.
  • Prepare customer quotations and determine payment methods.
  • Maintain a safe, clean and effective shop, including compliance with applicable EPA, OSHA, DOT and workers' compensation requirements.
  • Oversee shop equipment, vehicles, property, supplies, tooling expenditures and related inventory.
  • Supervise technicians to perform quality, timely and efficient work. Prioritizes schedules and assigns
  • work.
  • Promote and schedule training and development of service technicians. Responsible for delivering
  • technician operating performance results in line with established and posted goals.
  • Manages the failure analysis and warranty decision making process.
  • Determine customer payment method and prepare internal external customer quotations.
  • Maintain operation of shop and service areas in safe, clean and effective manner as established by
  • company policy. Comply with all federal, state and local regulations to operation including, but not
  • limited to EPA, OSHA, DOT and worker’s compensation.
  • Facilitate maintenance of company-owned shop equipment, vehicles and property. Manage shop
  • supplies, tooling expenditures and related inventories.

Requirements

  • 5+ years experience in related industry , 5+ years Supervisory experience.
  • PC Skills including Microsoft Office · Ability to supervise multiple tasks independently

Pay

Salary: USD 95,000–105,000

Shop Supervisor

Motor Coach Industries · Torrance, United States · Full-time · Posted 2026-10-20

Apply

[Apply at Motor Coach Industries](https://apply.workable.com/motor-coach-industries/j/B2C7B84750/apply)