Field Service Manager (Regional)

Field Service Manager Regional covering South East Salary from £55,000 + up to 10% bonus

We are looking for an experienced electro-mechanical engineer with field service and team leadership experience to become our Field Service Manager for the South East Initially, you will be hands-on, installing, commissioning and maintaining pilot machines across your region. As our machine network and engineering team grow, your focus will transition towards managing regional engineers and leading service delivery.

About Envipco

• Envipco Envipco is an established international recycling technology business with over 40 years’ experience developing reverse vending machines that collect drinks containers for recycling.
• Now, we are building our UK operation as we scale towards the launch of the UK Deposit Return Scheme in October 2027.
• This marks an exciting opportunity to help change how people recycle bottles and cans.
• Joining at this stage means you can make a visible contribution from the beginning.
• You will help shape our North West field service operation, establish effective working practices and build a team, backed by the expertise of an experienced global business.

Responsibilities

• Manager for the UK & Ireland, you will combine practical engineering with responsibility for people, performance, safety and costs.
• Installing, commissioning, servicing and fault-finding on pilot machines.
• Managing regional installations, preventative maintenance and reactive repairs.
• Working with the Service Centre to prioritise jobs, coordinate engineers and meet service commitments.
• Planning resources, workloads and routes to provide effective regional coverage.
• Supporting engineer recruitment, onboarding and training as the team grows.
• Leading engineers through coaching, clear objectives and performance reviews.
• Monitoring first-time fixes, response times, productivity and outstanding work.
• Maintaining safe working practices, risk assessments and method statements.
• Controlling regional costs and ensuring accurate service records.
• Resolving customer escalations and improving operational processes.

Requirements

• Strong electro-mechanical engineering skills, including installation, maintenance and diagnostics.
• Experience in field service and leading or managing engineering teams.
• Experience coordinating service or installation activity across multiple sites.
• An understanding of service level agreements, workforce planning and performance targets.
• Sound health and safety knowledge, commercial awareness and organisational skills.
• Clear communication and a practical, proactive approach to problem-solving.
• A relevant degree or equivalent practical experience.
• Willingness to travel throughout the South East, including London.
• What’s on offer?
• The opportunity to build a regional team during a significant period of UK growth.

Preferred

• Experience with vending machines, ATMs or telecommunications installation would be particularly relevant.
• Comparable electro-mechanical field service backgrounds are also welcome.
• Rollout experience, IOSH or NEBOSH qualifications and familiarity with service management systems would be advantageous.

Pay

• Salary from £55,000 per annum.
• Bonus scheme offering up to 10% of annual salary.

Benefits

• 25 days’ annual leave plus bank holidays.
• Enhanced company pension contribution.
• A family-friendly culture and enhanced leave policies supporting work-life balance.