Service Engingeer

Field Service Engineer is responsible to maintain, install and repair AXS products at both internal and external customer sites.

Responsibilities

• This position works independently to resolve all assigned customer and technical issues.
• Partners with Sales and Service management to drive customer satisfaction and business objectives.
• Completes and successfully pass assigned training tasks on assigned products and responsibilities
• Working knowledge of applications/software workflow
• Performing high quality installation, repair and maintenance on AXS instruments

Assigned and responsible for customer satisfaction

• Performs IQ/OQ and other qualification products.
• Includes training.
• Performs preventive maintenance on select products

Demonstrates and completes all administration duties

• Maintains own tool and parts inventory to ensure adequate supply
• Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations
• Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region
• Detailed technical speech of company products in seminars.
• Works independently and as part of team Knowledge of electrical and electro- mechanical technology Able and willing to learning new technology and new skill.
• Well communication skills required, either to internal partner and customers.

Requirements

• May fill in for District Manager as needed Qualifications Bachelor degree or above, major in: Physics or Electronics, Mechanical.
• Over 2-3 years customer service experience Proven system analytical problem solving skills.