Technical Leads (IT Solutions Specialists)

The IT Solutions Specialist provides technical analysis, solution input, and subject matter expertise across the organization's enterprise technology landscape, including Dynamics 365 Finance & Operations, Core Insurance Systems, and Digital Platforms. The role is responsible for translating business requirements into feasible, scalable, secure, and high-quality technical solutions that support business objectives and operational efficiency. The role acts as a technical Subject Matter Expert (SME) across assigned systems and applications, bridging Business Analysis, business functions, Enterprise Architecture, Development, QA, Information Security, Infrastructure, and external vendors.

Responsibilities

• It ensures that proposed system changes, integrations, and enhancements are technically sound, aligned with business needs, and delivered in accordance with established architecture, security, quality, and change management standards.
• The role also supports solution design validation, system integration, impact assessment, testing, deployment, production support, and continuous improvement across enterprise applications, core insurance platforms, and customer-facing digital channels.
• Lead technical analysis for projects, change requests (CRs), system enhancements, and integration initiatives across enterprise applications, core insurance systems, and digital platforms.
• Review and validate Business Requirements Documents (BRDs) and functional requirements to ensure completeness, clarity, technical feasibility, and alignment with existing system capabilities.
• Translate business requirements into clear technical requirements, solution components, system changes, data requirements, integrations, and dependencies.
• Conduct technical impact assessments to identify system dependencies, risks, constraints, and potential implications for connected applications and business operations.
• Challenge requirements where necessary and recommend solutions that maximize existing system capabilities while minimizing unnecessary customization and complexity.
• Provide technical input during requirements clarification, solution design, estimation, planning, and project delivery.

Requirements

• Experience in technical analysis, solution validation, requirements gathering, and solution design within IT projects.
• Ability to interpret BRDs and functional requirements and translate them into clear technical specifications and solution inputs.
• Good understanding of enterprise applications, system architecture, integrations, APIs, interfaces, and data flows.
• Experience assessing technical feasibility, system dependencies, integration impacts, risks, and implementation considerations.
• Familiarity with SDLC, Agile delivery, change management, testing, deployment, and release management.
• Experience collaborating with internal development teams, architects, QA teams, business stakeholders, and external vendors.
• Good understanding of databases, data structures, data mapping, and system interfaces.
• Experience supporting application troubleshooting, incident analysis, root-cause analysis, and production support.
• Essential skills 3–7 years of relevant experience in IT solutions, technical analysis, enterprise applications, or system integrations.
• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Dynamics 365, Microsoft Power Platform, or relevant technology certifications are an advantage.
• Desired skills Strong analytical and problem-solving skills.
• Clear communication with technical and non-technical stakeholders.
• High attention to detail and quality.
• Proactive approach to identifying risks and improvement opportunities.
• Strong collaboration and stakeholder management skills.
• Ability to manage multiple priorities and meet deadlines.
• Ownership, accountability, and continuous improvement mindset.