Customer Service Specialist (SAP Experience Required)

• Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.
• As the Customer Service Specialist (ADPI) , you will play a critical role in ensuring the accurate and timely processing of customer purchase orders.

About Abbott

• We’re always looking towards the future, anticipating changes in medical science and technology.
• Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.
• At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Responsibilities

• You will manage order-related activities, including returns, credits, escalations, error resolution, and allocations while maintaining compliance with established procedures and Service Level Agreements (SLAs).
• You’ll Do Process customer purchase orders accurately and efficiently through: Fax and email orders via Esker (fax automation solution) EDI (Electronic Data Interchange) Salesforce.com (CRM) Ensure the accuracy and integrity of all sales order data entered into SAP ERP.
• Monitor and manage order workflows, ensuring timely completion and resolution.
• Manage incoming requests through shared functional mailboxes.
• Respond to inquiries professionally, providing accurate information and timely follow-ups.
• Build and maintain strong relationships with internal and external customers.
• Investigate and resolve order-related issues across Esker, SAP, and Salesforce platforms.
• Handle returns, credits, allocations, and other order concerns.
• Escalate complex issues to Subject Matter Experts (SMEs) or Team Leads/Supervisors when necessary.
• Master Data Purchasing Finance Sales & Marketing Distribution Centers Support process improvements and identify opportunities for operational efficiencies.
• Open Orders Billing Blocks Error Trending Reports Execute assigned projects and tasks.
• Adhere to Quality System requirements and business guidelines.
• Support Sarbanes-Oxley (SOX) compliance initiatives.
• Maintain proficiency in Abbott systems, including SAP, Esker, Agile, Metro, LERN, and SharePoint.
• Perform additional duties as assigned.

Requirements

• Bachelor’s Degree (or equivalent college degree).
• At least 1–2 years of relevant experience in customer service, order management, data entry, or a related field.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong keyboarding, typing, and data entry skills.
• Ability to manage multiple tasks and meet deadlines.
• Excellent professional communication skills.
• Willingness to work on a night shift schedule.

Preferred

• Qualifications Experience working with SAP or other ERP systems.
• Background in order processing, customer operations, or shared services environments.

Pay

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Required

Competencies Detail-Oriented Customer Focus Functional & Technical Expertise Time Management & Prioritization Problem-Solving Skills Results-Driven Mindset Strong Written & Verbal Communication Professionalism Collaboration & Teamwork Location This position is based in Philippines .

Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

JOB FAMILY

Customer Service DIVISION: RMDx Rapid and Molecular Diagnostics LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)