Application Support Specialist - 2nd Level Support 100% (f/m/d)

System engineering is an interdisciplinary field of system and platform engineering, complemented with business management and operational responsibility, that centres around on how to design and manage complex systems and technology platforms over their life cycles. The system engineer can assume a pure holistic role or can be a database, system/server, virtualization or a network specialist.

About Julius Baer

• At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.
• Let’s shape the future of wealth management together.
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Responsibilities

• CHALLENGE Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders

Take over periodical on-call duty (weekly 24/7 rotation)

• Administer change requests and ensure proper execution of application-related processes
• Participate in periodic release activities, including weekend deployments
• Contribute to projects related to operational aspects of existing or newly integrated applications

Perform routine data cleansing and maintenance of systems

• Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center) Maintain and update application operation documentation and knowledge base
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)
• Utilise observability and logging tools such as Splunk, Grafana, and Dynatrace to monitor system health and troubleshoot incidents YOUR PROFILE Completed IT training (Degree in Computer Science or equivalent IT-related certification)

Requirements

• Minimum of 2 years of professional experience in application support
• Linux knowledge (shell scripting is an advantage)

Solid understanding of Windows OS at server level

• Ability to perform database operations and execute SQL queries for troubleshooting and data maintenance
• Familiarity with Java application servers, databases, and workload automation tools

Kubernetes ITIL Foundation certification

• Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).
• Excellent communication skills and ability to collaborate across teams
• Highly motivated, proactive, and eager to learn new concepts
• Good written and spoken

Preferred

• Experience with containerisation technologies, particularly
• Ideally, experience in banking or financial services with knowledge of financial products Process-oriented and analytical mindset

English

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