Service Innovation Engineer

The Image Guided Therapy Systems (IGT-Systems) Business Unit is responsible for the marketing, development, manufacturing, and service of X-ray systems (including Quality & Regulatory), supporting cardiac and vascular diagnosis, interventions (e.g. angioplasty, stents), and surgery.

About Philips (Internal Job Postings List For Philips Contingent Workers)

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Responsibilities

• Service Innovation Engineer Job Description As a Service Innovation Engineer , you will be part of the Image Guided Therapy Systems – Customer Services – Service Innovation team.
• Within IGT-Systems, Customer Services ensures products can be installed, maintained, repaired, and upgraded efficiently, minimising material and labour costs and reducing customer downtime.
• This drives cost efficiency, service revenue, and customer satisfaction.
• Your role Contribute to the design of innovative solutions for complex service challenges by participating in technology studies and applying service innovation principles under limited supervision
• Review multidisciplinary change projects, prototypes, and test designs, collaborating with cross-functional experts to ensure effective implementation
• Assess the serviceability of newly designed products against defined requirements and provide recommendations to improve component serviceability
• Support the development of test strategies and test cases for verification and validation of service functionalities and overall product serviceability
• Act as a subject matter expert in specific service innovation domains, providing guidance, sharing knowledge, and supporting informed decision-making
• Drive the implementation and adoption of service innovation methods and procedures to enhance service delivery and continuous improvement
• Evaluate the feasibility and business impact of service innovation initiatives to ensure alignment with strategic objectives and value creation
• Implement proactive alert systems for connected installed bases to enable preventative service, reduce downtime, and improve performance
• Resolve a broad range of service innovation issues creatively, using sound judgment in selecting appropriate methods and solutions
• Build strong relationships, influence stakeholders, and contribute to project outcomes through effective collaboration and domain expertise
• Reliable in delivering commitments and achieving targets
• Able to understand product strategy, roadmap trade-offs, and portfolio dynamics

Requirements

• HBO degree in a technical field (e.g. Mechanics, Electronics, Biomedical) 3–5 years of relevant experience
• Strong communication skills in English and Dutch (written and spoken)

Service / Service organisations and cross-functional environments

• Exposure to R&D or high-tech environments, with familiarity in technical documentation and tools
• Understanding of medical device regulations and Lean / continuous improvement principles
• Project management experience (or strong involvement in projects), including NPI environments
• Proven ability to work in multinational settings, preferably healthcare/customer services
• Team player with a proactive, results-driven “can-do” mindset
• Flexible, resilient, and able to manage pressure
• Strong stakeholder management and influencing skills, using data-driven arguments

Pay

• The base salary range for this role is €61.1851 Gross to €101.976 Gross.
• Pay within the range is determined using objective factors, including the skills required, relevant experience, role responsibilities, internal equity and local market considerations.
• The role is eligible for a maximum 3% bonus, linked to KPIs and company results.

Benefits

Compensation and benefits

• Doing meaningful work should come with fair, transparent rewards.
• The full reward approach will be discussed during the interview process.
• Health and well-being programs supporting mental and physical well-being.
• Career-growth resources, including a personal development budget, training and coaching.
• 25 days of annual leave, with the option to purchase up to 20 additional days per year.
• Company pension, collective health-insurance options, and opportunities to purchase Philips shares and products at a discount.
• We believe that we are better together than apart.

For our office-based teams, this means working in-person at least 3 days per week.