Systems Administrator II

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team.

Responsibilities

• The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations.
• Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.
• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects
• Monitor ticket queue and IM channels

Monitor and participate in managing systems and infrastructure

• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary
• Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.
• Provide out of business hours support for any scheduled time sensitive upgrades Provide 24/7 on-call support for critical system’s outages Other duties as required.
• This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Requirements

• The skill set required is industry typical 'systems administration', including working knowledge of various networking systems.
• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Comfortable with building and managing various servers
• Experience with networking management, configurations and changes
• Experience with systems and networking troubleshooting to identify the root cause and fixes
• Knowledgeable about ticket systems and follow processes
• Good communication and writing skills
• Must be able to use a computer
• Must have the ability to communicate effectively

Preferred

• Automation and scripting experience

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers