Support Technician

_AI in Recruitment:_ _We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions._

About First Focus

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

🏢 We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

Responsibilities

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer
• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)

Jumping into project deployments when things get spicy

• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

Requirements

• You’ve been grinding remote tickets for years.
• You’ve mastered the queue.
• You’ve soloed Exchange.
• You’ve tanked Azure outages and DPS’d your way through AD forests.
• Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Pay

• First Focus · Brisbane, Australia (Hybrid) · Full-time · Posted 2026-10-20
• Salary: AUD 65,000–85,000

Benefits

• 💸 Up to $85k package, plus training and flexibility
• 🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• 🏠 Hybrid working arrangements for real work-life balance
• 📚 10 paid training days a year, exam fees covered, and pay rises for certs
• 🚀 FastTrack mentoring program for career growth
• 🌍 MAD (Making A Difference) Council—equality, charity, and sustainability
• ⚡️ Tesla company car option (yes, really—conditions apply)
• 🎉 Regular social events and a team culture built on trust, curiosity, and support
• 🧠 Neurodiverse? We’ve Got You.
• We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.
• Apply now. Or don’t. But if you’re still reading, you probably should.
• Consider this your most sensible decision for 2026.

Apply

[Apply at First Focus](https://apply.workable.com/first-focus/j/FDECE50348/apply)