Network Admin Onsite (Dallas, TX)

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.

Escalation point for technicians

• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
• Scores filled out by clients using the rating system in tickets.
• Assessments performed by the training and quality team.

Requirements

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
• Average number of hours entered per service ticket.
• Tickets completed with one time entry.

Preferred

• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Pay

$37.95/hour up to $42.90/hour and may vary by experience and location.

Benefits

• Dental & Vision
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Company-paid training and certification
• Supplemental Health Plans (Employee-paid)

Utilization

Hours entered into tickets in the ticketing system.

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

ITS does not request payment or financial information at any stage of the hiring process.

Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.

We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.

If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.

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