Client Service Representative- San Ramon, CA

Who we are Gateway Pet Hospital is Hiring a Client Service Representative!

Client Service Representative (CSR) Status: Full-time Pay: $19–$22 per hour, depending on experience

We’re looking for a full-time Client Service Representative who brings warmth, organization, and a genuine passion for helping people and their pets. As one of the first faces and voices our clients encounter, you’ll play an important role in creating a welcoming experience and keeping our hospital running smoothly.

About Vetcor

• we’re better together.
• Your opinions matter, your ideas are heard, and your unique perspective is valued.
• We believe great veterinary care starts with open communication, mutual respect, and a team that genuinely supports one another.
• Why Our Client Service Representatives Love It Here A team built around a “better together” philosophy A predictable 40-hour schedule with alternating

Saturdays off A weekday off when you work

• Occasional coffee runs and meals on us An always-stocked fridge with drinks and snacks A team that understands the importance of having a great life outside the hospital
• We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.
• Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world.
• That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Responsibilities

• Our Client Service Representatives Do Greet clients and patients warmly while helping check-in, check-out, and reception flow run smoothly
• Schedule, reschedule, and confirm appointments by phone, email, online portal, text, and other approved methods
• Welcome new clients and share information about hospital services, policies, and resources
• Answer incoming calls professionally and route medical questions and urgent concerns to the veterinary team
• Monitor and respond to client communications throughout the day

Create and maintain accurate client and patient records

• Prepare estimates, process invoices, collect payments, and complete other front-desk financial tasks
• Verify prescription and client information before releasing medications
• Address client concerns with empathy and involve the appropriate team member when additional support is needed

Keep the reception area clean, organized, and welcoming

• Contribute ideas that improve client service, hospital workflows, and the team experience
• Maintain a positive, team-focused approach, even on busy days

Requirements

• Previous client service, customer service, or front-desk experience Veterinary or medical office experience is a plus
• Strong communication and people skills with a warm, professional phone and in-person presence

Comfort managing multiple priorities in a fast-paced environment

• Strong attention to detail and accuracy, especially with scheduling, records, and payments A positive, supportive, and team-focused approach
• Confidence to own your responsibilities while knowing when to ask for help An eagerness to learn and grow within the veterinary field A commitment to teamwork, mutual respect, and exceptional client service
• The Extras You’ll Actually Feel At Gateway Pet Hospital, being part of the team means having a voice.
• You’ll have regular opportunities to share feedback, contribute ideas, and help us continue improving the experience we provide for our clients, patients, and each other.
• You’ll also enjoy a consistent schedule, mentoring and career support, collaborative team meetings, occasional coffee runs and meals, and a stocked fridge for those busy days when a snack makes everything a little better.

Benefits

• Saturdays off and a weekday off Benefits Highlights Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Medical, dental, and vision coverage with supplemental insurance options for eligible full-time employees, paid parental leave for eligible employees, Sick Time / Paid Time Off, and valuable employee pet benefits
• Quarterly Team Rewards Bonus Program and professional development opportunities
• Six paid holidays for eligible full-time employees, an Employee Assistance Program, and an employee discount program

Looking for a Veterinary Team Where Your Ideas Matter?

• At Gateway Pet Hospital, we’re building something special—and this is your chance to be part of it.
• Saturday Leadership that values your ideas, feedback, and contributions
• Weekly and monthly meetings that encourage open communication and collaboration
• Mentoring and support as you grow and advance your career
• Opportunities to use your skills to make a positive impact in your community
• You Can’t Beat Financial Benefits A flexible approach to compensation that reflects your skill set and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program (full-time only) Referral bonus program
• Benefits Health insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service).
• In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off Free/discounted lab work for all employee pets
• Pet discounts on services and products

Pet food discount program

• Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities
• Lifestyle Benefits Six paid holidays (full-time only) Employee Assistance Program Employee discount program
• Join Our Team!
• If you’re ready to join a veterinary team where your ideas, skills, and contributions matter, we’d love to meet you.
• Bring your customer-service experience, organization, communication skills, and team-first attitude.
• We’ll bring the support, opportunities to grow, and a workplace where your voice is valued.
• Apply today and help us continue building something special at Gateway Pet Hospital!
• Diversity, equity, inclusion, and belonging are core values at Gateway Pet Hospital and Vetcor.

Schedule

Monday - Saturday, 40 hours per week, with alternating