Client Service Representative - San Francisco, CA

Who we are The Castro Animal Hospital is Hiring a Client Service Representative!

About Vetcor

• The Castro Animal Hospital is a fast-paced, community-focused veterinary hospital in San Francisco’s vibrant Castro neighborhood.
• Join Our Team!
• If you’re a self-motivated, enthusiastic Client Service Representative who wants to grow your career while helping a modern veterinary hospital deliver exceptional care, we’d love to meet you.
• Apply today and join the team at The Castro Animal Hospital!
• We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.
• Every team member enriches our diversity by exposing us to various ways to understand and engage with the world.
• That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Responsibilities

• Client Service Representative Status: Full-Time Salary: $25.00–$27.00/hr, based on experience and skill level

Four 10-hour shifts per week, including

• With high demand for quality pet care, our dedicated team provides expert treatment, compassionate service, and a welcoming environment for every pet and family we see.
• As a Client Service Representative, you’ll be one of the first people clients speak with and one of the last they see before leaving.
• You won’t simply answer phones or process payments.
• A modern hospital.
• Work in a modern veterinary hospital with a collaborative team committed to exceptional care.
• We value initiative and welcome your input on improving client service and hospital operations.
• Training and support.
• You’ll Do Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a primary point of contact in person and by phone, answering calls and client questions
• Recognize routine concerns and situations that may need urgent attention, and escalate appropriately
• Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
• Check clients and patients in and out Prepare invoices, explain charges clearly, and process payments accurately
• Enter and maintain accurate client, patient, financial, and medical records
• Coordinate information between clients and the medical team, documenting communications thoroughly
• Communicate hospital policies, services, and next steps, and help manage expectations during busy times
• Provide compassionate support to families whose pets need care
• Maintain the confidentiality of client and patient information
• Support daily hospital flow, administrative tasks, and a positive, efficient workplace

Requirements

• One year of veterinary client service experience preferred but not required
• Customer service, reception, healthcare, or hospitality experience is helpful

Excellent phone and in-person communication skills

• Strong organization, time management, and attention to detail, with accurate data entry
• Confidence juggling multiple calls, appointments, and competing priorities The ability to stay calm and organized in a fast-paced environment
• Comfort discussing invoices, services, and hospital policies with clients
• Compassion for families and an understanding of the stress they may feel A self-motivated, collaborative attitude and willingness to take initiative
• Leadership potential and an interest in continued professional growth
• Availability to work
• Saturdays as part of the regular schedule
• Ability to stand or sit for extended periods

Benefits

• One year of veterinary client service experience preferred but not required
• Highlights Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
• Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
• Six paid holidays, an Employee Assistance Program, and an employee discount program
• Looking for a client service role where you can grow your career while helping shape the experience of a modern veterinary hospital?
• You’ll help clients understand what comes next, keep communication flowing between families and the medical team, and create a calmer experience during moments that can feel stressful or uncertain.
• Why You’ll Love It Here A four-day workweek.
• Consistent 10-hour shifts give you more time away from the hospital and real work-life balance.
• A clear path to grow.
• As a Client Service Representative, you can lead initiatives, support training, and help shape our client service standards, with the potential to advance into a supervisory role.
• Your ideas matter.
• We provide training and professional development to help you build confidence and skills.
• A great location.
• Work in the heart of one of San Francisco’s most energetic neighborhoods.
• You Can’t Beat Financial Benefits A flexible approach to compensation that reflects your skill set and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program Referral bonus program
• Benefits Health insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service).
• In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities

Continuing education allowance

• Uniform allowance Lifestyle Benefits Six paid holidays (full-time only) Employee Assistance Program Employee discount program
• Your communication skills, initiative, and commitment to outstanding service can make a real difference here.

Diversity, equity, and inclusion are core values of The Castro Animal Hospital and Vetcor.