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BFSI Team Leader - Man - KL

Teleperformance

This job is closed: the employer no longer lists it.

Skills

Required

  • BFSI

Preferred

  • BFSI regulatory

Responsibilities

  • Lead, coach, and motivate team members to achieve individual and team KPIs related to productivity, quality, customer satisfaction, and revenue/targets.
  • Monitor daily operations, performance metrics, and service levels; implement corrective actions to meet or exceed targets.
  • Provide hands-on guidance, performance feedback, and development plans for team members.
  • Handle complex customer escalations and high-value client interactions, particularly with Mandarin-speaking customers.
  • Ensure strict adherence to BFSI regulatory requirements, internal policies, compliance standards, and risk management procedures.
  • (Sales, Risk, Compliance, Operations, Product) to improve processes and resolve issues.
  • Conduct regular team meetings, training sessions, and performance reviews.
  • Analyse team performance data and prepare reports for management.
  • Support recruitment, onboarding, and continuous training of new team members.
  • Drive a customer-centric culture and continuous improvement initiatives within the team.

Requirements

  • Minimum 2 years of experience in the BFSI industry (Banking, Financial Services, or Insurance).
  • Proven team leadership experience (minimum 1–2 years supervising or leading a team preferred).
  • Fluent Mandarin (spoken and written) – ability to communicate effectively with Chinese-speaking clients and colleagues is essential.
  • Strong English proficiency is also required.
  • Solid understanding of BFSI products, processes, compliance, and customer service standards.
  • Strong leadership, coaching, and people-management skills.
  • Excellent communication, problem-solving, and stakeholder management abilities.
  • Results-oriented with a track record of meeting or exceeding targets.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Diploma or Bachelor’s degree in Business, Finance, Banking, or a related field preferred.
  • Must be able to work in 24/7 rotation shift pattern( Include Nightshift - allowance will be given).