Senior Project Manager

January 2027 Role Overview This is a senior role, responsible for delivering complex operational projects and providing strategic oversight of a broader project portfolio.

Responsibilities

• The successful candidate will bring substantial experience from a business process outsourcing (BPO) environment or demonstrate highly relevant transferable skills gained within another fast-paced, customer-focused operation.
• Working closely with stakeholders at every level, you will translate complex project and portfolio information into clear, concise reporting and recommendations for C-suite audiences.
• You will shape and drive the strategy of the project team, strengthen its capability and demonstrate the value it delivers to the wider business.
• You will guide Project Managers through the full employee lifecycle, empowering them to take ownership, develop professionally and deliver consistently high standards.
• Current PRINCE2 accreditation is essential.
• Key Tasks/Responsibilities Establish and lead high-performing project teams, clarify accountabilities, develop robust delivery plans and secure the resources required for success.
• Monitor portfolio performance and provide accurate, timely reporting on delivery, costs, milestones, resources, dependencies and benefits.
• Ensure all projects comply with internal governance and external quality, regulatory and compliance requirements.
• Proactively identify and remove delivery barriers, ensuring projects remain on schedule, within budget and aligned with agreed outcomes.
• Lead multiple complex and interdependent projects, balancing priorities and managing cross-project risks and dependencies.
• Provide authoritative direction and sound decision-making, while coaching, mentoring and developing Project Managers and wider project teams.
• Develop and embed effective project policies, processes and standards that support the team’s strategic and operational priorities.
• Provide senior portfolio governance and assurance across the full suite of projects, maintaining delivery standards and producing clear reporting for internal, external and C-suite stakeholders.
• Build trusted client and stakeholder relationships, creating alignment and enabling the successful delivery and adoption of change.
• PRINCE2 principles consistently across planning, governance, controls, reporting and delivery assurance.
• Own robust risk, issue and dependency management, ensuring timely escalation, effective mitigation and transparent reporting.

Requirements

• You will have at least five years’ experience operating at senior project management level, with a strong record of operational project delivery and portfolio governance.

What are we looking for?

• A collaborative and dependable team player who builds strong relationships and contributes positively across functions.
• Excellent written, verbal and reporting skills, with the ability to present complex information clearly to senior and C-suite stakeholders.
• Strong analytical and problem-solving capability, with a solution-focused approach that presents practical options and recommendations rather than problems alone.
• Substantial experience within a business process outsourcing (BPO) environment or a closely related operational setting.
• Demonstrable experience of managing BPO TUPE projects and associated operational change.
• Current PRINCE2 Practitioner accreditation, with the ability to apply the methodology proportionately and effectively.
• Proven team management experience, including coaching, performance management and supporting colleagues through the full employee lifecycle.

Preferred

• Proven experience delivering complex operational and business change projects, rather than being focused solely on IT delivery.

Pay

37.5 hours per week

Flexibility required Salary

up to £70,000 DOE Location : Glasgow/Gateshead/Manchester (Hybrid - minimum 2 days in office)