Desktop Engineer - KL

This position assists staff with technical support of desktop computers, applications, and related technology.

The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employee in this position also assists in the maintenance and testing of network hardware, servers and associated equipment.

Responsibilities

• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Virtual desktop troubleshooting for remote staff.
• Perform laptop, desktop, printer and hardware setup and configurations.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment andsoftware.
• Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure desktopcomputers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Orders computer supplies.
• Assists in maintaining LAN/WAN and telecom systems.

Requirements

• The position’s responsibilities require independent analyses, communication and problem solving.
• Work is performed with little supervision and requires initiative and judgment.
• Qualifications 1-3 years’ experience in desktop support.
• Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment.
• Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems.
• Solid working knowledge of current IT technologies across a wide variety of areas.
• Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred).
• Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking.
• Desired – Knowledge of Citrix.
• Undergraduate degree in a relevant field or CompTIA A+ Certification.

Preferred

• Microsoft Certified Desktop Technician certification.
• Desired - ITIL Foundations v3 certification.