On-Site Field Support Technician

About TKC Holdings

Wage Rate $26.44-29.81/hour Work Location On-Site Overview TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years.

With thousands of team members across the country, we continue a tradition of innovation, integrity, and success.

TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Responsibilities

• This Position The Field Tech will perform a walk-through of the facility to repair or replace any components on a suite of custom configured network devices in support of multi-year state and county contracts.
• Field Techs perform installations at the new site.
• This requires putting together a significant amount of network equipment for the inmate phone system and associated add on components in support of the contract.
• Other duties as determined by the needs of the business.

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Must have T-1 and analog circuit repair knowledge.
• Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues.
• Must be able to develop good working relationships with facility personnel.
• Service and maintain inmate phone systems at correctional facilities within an assigned region.
• Ability to travel throughout assigned territory as needed.
• Excellent written and verbal skills.
• Strong team oriented business skill.
• Professional attitude in dealing with customers.

Benefits

• We care about our employees and offer benefits that support your health, finances, and career growth.- Medical, Dental & Vision Insurance- 401(k) Retirement Plan with Company Match- Paid Time Off (PTO)- Tuition Reimbursement- Paid Training- Career Advancement Opportunities- Life Insurance & AD&D Coverage- Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108