Intelligence Operations Program Manager

About TKC Holdings

Wage Rate $85,000-95,000/year Overview TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years.

With thousands of team members across the country, we continue a tradition of innovation, integrity, and success.

TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Responsibilities

• This Position The Intelligence Operations Program Manager is responsible for overseeing intelligence support operations, supervising supplier-provided personnel, and managing the execution of intelligence technology services in support of the Alabama Department of Corrections (ADOC).
• The position serves as a key liaison between supplier resources and ADOC leadership, ensuring operational effectiveness, accurate reporting, staff development, and continuous improvement of intelligence and forensic capabilities.
• The Program Manager shares operational oversight of the Forensics Laboratory with the ADOC Intelligence Director and is based at the ADOC Training Center in Birmingham, Alabama.
• Functions, Duties, and Responsibilities Program Leadership & Personnel Management Directly supervise all supplier-provided personnel assigned to the intelligence operations program.
• Lead recruiting, interviewing, hiring, onboarding, and performance management activities for contract personnel.
• Coordinate and implement corrective actions, when necessary, with approval from ADOC leadership.
• Ensure personnel adhere to organizational policies, security requirements, and operational standards.
• Intelligence Operations Management Manage day-to-day intelligence support functions and ensure operational objectives are achieved.
• Coordinate with the ADOC Intelligence Director to maintain shared operational control of the Forensics Laboratory.
• Monitor intelligence activities and ensure compliance with established procedures and best practices.
• Support strategic initiatives designed to enhance intelligence collection, analysis, and reporting capabilities.
• Reporting & Analytics Prepare and deliver weekly and monthly intelligence reports.
• Track intelligence activities, validate information, identify trends, and document best practices.
• Develop executive-level reporting metrics and operational performance dashboards as required.
• Communicate findings and recommendations to ADOC leadership.
• Services & Monitoring Support Process Intelligence Technology System (ITS) monitoring requests received from ADOC.
• Ensure monitoring reports are accurate, complete, and delivered within established timelines.
• Maintain quality control standards for intelligence reporting and data analysis deliverables.
• Coordinate with technical teams to resolve issues impacting intelligence operations.
• Training & Development Provide advanced training to ADOC personnel on Intelligence Technology Systems (ITS) and related technologies.
• Develop training materials, standard operating procedures, and user guidance documentation.
• Conduct workshops and hands-on instruction to improve operational effectiveness.
• Assess training outcomes and recommend improvements to enhance staff proficiency.
• Forensics Laboratory Support Assist in the implementation of changes, enhancements, and operational improvements within the Forensics Laboratory.
• Coordinate laboratory updates and technology deployments as directed by ADOC leadership.
• Support the development and maintenance of forensic processes, tools, and workflows.
• Ensure laboratory operations align with intelligence and investigative objectives.
• Other duties as assigned.
• Reports to designated program leadership and collaborates closely with the ADOC Intelligence Director.

Requirements

• Bachelor’s degree in Criminal Justice, Intelligence Studies, Information Technology, Cybersecurity, Public Administration, or a related field preferred.
• Experience managing intelligence, investigations, corrections, law enforcement, cybersecurity, or technical operations programs.
• Demonstrated supervisory and personnel management experience.
• Strong analytical, reporting, and project management skills.
• Experience developing and delivering professional training programs.
• Excellent written and verbal communication skills.
• Experience supporting correctional, law enforcement, public safety, or government organizations.
• Knowledge of digital forensics, intelligence analysis, and investigative technologies.
• Familiarity with intelligence monitoring systems and data analytics platforms.
• Project Management Professional (PMP), intelligence, cybersecurity, or forensic certifications are preferred.
• Supervises all supplier-provided personnel assigned to the intelligence operations program.

Benefits

• We care about our employees and offer benefits that support your health, finances, and career growth.
• Medical, Dental & Vision Insurance 401(k) Retirement Plan with Company Match Paid Time Off (PTO) Tuition Reimbursement Paid Training Career Advancement Opportunities Life Insurance & AD&D Coverage Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108