Patient Services Rep

• Short Description This position has a strong emphasis on customer service to our patients.
• Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.
• May be asked to work at other Ambulatory offices based on volume.

Responsibilities

• Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.
• Serve as the front line contact person for all incoming patients.
• Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.
• Serves as patient’s non-clinical navigator during discharge coordination Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
• Provides patient support and keeps informed of delays.
• Takes appropriate action including offering alternatives.
• Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
• Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.
• Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
• Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
• Collects co-pays and outstanding balances.
• Reviews and reconciles cash drawer on daily basis.
• Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc.
• Complies with procedures for transcription of orders (radiology and/or scheduling).
• Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies.
• Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.
• Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
• Other duties as assigned by the manager.

Requirements

• Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
• Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.
• Required Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.
• Requirements High School Diploma or equivalent required.

Preferred

• Epic experience preferred.

Pay

Min ($) USD $18.00 Salary Max ($) USD $29.00