Customer Success Manager

Responsibilities

• Own the full relationship after the signature: onboarding, first value, and growing customers from there.
• Lead implementations for strategic customers and help them shape the scope, rollout plan, and tech setup.
• Hit your revenue target by building pipeline, qualifying deals, and partnering with Sales on enterprise upsells.
• Coordinate Product, Support, and Sales around your customers so they get results.
• Feed insights to Product. Surface new use cases that unblock customers and drive growth for Kombo.
• Help improve the CS function. Build playbooks, automations, customer content and AI workflows.

TL;DR

Hi, I'm

Konsti, and I lead CS at Kombo. We're hiring a CSM to own a €2.5M+ book, drive growth with technical and business customers, and shape how modern customer success runs as we scale. If that's you, let's talk.

About Kombo

Kombo is on a mission to power the world's people data, from hire to retire. We're the unified API for HR, payroll, and recruiting systems: our customers connect once and get access to 250+ integrations, instead of spending months building them one by one.

Indeed, Pleo, and Juicebox run their integrations on Kombo, alongside 400+ other teams, syncing data for 250+ million people worldwide.

We're past $XXM ARR, backed by $30M+ from YC, Volition Capital, and Acadian Ventures. 60+ people across Berlin and NYC. Take a peek at

About the role

• Customer Success at Kombo drives revenue. You'll own the full customer relationship, from onboarding and first value through expansion and renewal, and help customers scale their integrations fast.
• Kombo is on track to double revenue in 2026, and we're turning customer success into a true revenue engine. That's where you come in.
• This role sits at the intersection of three things:

Commercial ownership

grow accounts past six figures to power our upmarket motion

Technical depth

scope new use cases with customers as we launch more products (LMS, payroll)

Portfolio leverage

run a fast-growing book of business efficiently through segmentation, signals, and AI

What you'll do

Run a book of 60-80 customers worth

€2.5M+ in revenue

What we are looking for

• 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts. HR tech or devtools background is a plus.
• Owned a revenue target and led ROI, pricing, and renewal conversations with executives.
• You will work with engineers. Your first instinct is to find answers in product docs. You can map customer workflows and debug at a high level.
• A habit of segmenting by value and risk, acting on signals, and building repeatable plays.
• Worked at high-growth SaaS, where you learned to move with speed and agency.

This role is likely not a fit if…

• You want a remote role or cannot commit to being in the office.
• You need structured processes and aren't comfortable building from scratch.
• You are uncomfortable with commercial conversations: renewals, expansions, negotiation.
• You don't enjoy technical projects: reading docs, debugging, figuring out how integrations work.