Inside Sales Support

At Matrix, great IT starts with great people. We help clients solve business challenges through technology, relationships, and responsive service. The Inside Sales Support role plays an important part in that work by helping Client Executives and clients move smoothly through the sales process. In this role, you will provide organized, detail-focused support for opportunities, quotes, orders, renewals, customer requests, and communication across internal teams, vendors, manufacturers, and distribution partners. This position is a strong starting point for someone who enjoys customer service, coordination, technology, and sales operations. It offers exposure to client relationships, IT solutions, and the sales process while focusing primarily on support, accuracy, and follow-through. Future growth opportunities may be available as business needs arise, but movement into a sales position is not guaranteed. We are especially interested in candidates who have experience or familiarity with the IT industry, technology products, managed services, hardware/software sales, vendor partnerships, or IT solution providers.

Kentucky: Louisville / Indiana: Jasper, Evansville, Bloomington, or Indianapolis What You’ll Do Client Executive Support: Provide day-to-day support to assigned Client Executives and their clients.

About Matrix Integration

• Our purpose is to help people succeed and improve their lives, and our niche is to Humanize IT.
• As part of our team, you will work with people who value: Leading with Positivity: We bring energy, optimism, and a helpful mindset.

Responsibilities

• Respond promptly and professionally to requests from clients, Client Executives, vendors, and internal teams.
• Create, update, and maintain client, opportunity, and activity records in the CRM according to established processes.
• Prepare client-facing quotes for products and services, with guidance from Client Executives and other team members as needed.
• Coordinate deal registration submissions, updates, and tracking with manufacturers and partners.
• Communicate with vendors and distribution partners on behalf of Client Executives when needed.
• Place and track orders and communicate order progress, shipping status, and estimated arrival dates to clients.
• Help coordinate communication between Client Executives and internal teams, including Solution Architects, Project Managers, and Delivery Engineers.
• Provide process, pricing, and product information, or route questions to the appropriate person.
• Assist with return merchandise authorization requests.
• Help address invoice or payment questions by coordinating with the appropriate internal team.
• Track renewal dates and assist with renewal quotes and timely client communication.
• Support account planning and research to help Client Executives identify potential needs and opportunities within existing accounts.
• Assist with research and preparation that supports new-client development when requested.
• Provide backup support to other members of the Sales Support team as needed.
• Participate in structured training, self-paced learning, and other educational activities to build knowledge of company processes, products, services, and IT solutions.
• Share process knowledge and assist with training other team members as experience and responsibilities allow.
• Perform other related duties as assigned.

Requirements

• Travel as needed, typically less than 10%.
• Clear, professional written and verbal communication.
• Strong attention to detail, follow-through, and ability to keep work moving.
• A helpful, service-minded approach to resolving questions and coordinating solutions.
• Dependability, ownership, and willingness to follow established processes.
• Ability to work collaboratively with clients, colleagues, manufacturers, vendors, and distribution partners.
• Interest in learning new systems, tools, products, services, and sales processes.
• Practical judgment and willingness to ask questions when needed.
• Comfort working with computers and business software.
• Interest in technology and how an IT solutions provider supports clients.
• Education, Training, and Experience Education or Experience: Associate degree or equivalent relevant experience.
• Strong communication, organization, and customer-service skills.
• Willingness to learn Matrix’s systems, products, procedures, and technology solutions.
• Ability to provide accurate, timely, and professional support in a team-based environment.
• Experience working for an IT solutions provider, managed services provider, value-added reseller, technology vendor, distributor, or similar technology-focused organization.
• Experience with Microsoft Excel, Outlook, Teams, or other business software.
• Familiarity with a CRM system, such as ConnectWise or Salesforce.
• Familiarity with quoting tools such as QuoteWerks or Quosal, or financial and order-management systems such as Dynamics or Great Plains.
• Scope and Development This is an Inside Sales Support role focused on coordination, service, accuracy, and follow-through.
• Advancement is not guaranteed, but the role provides valuable experience for someone interested in building a career in the IT industry.
• Why Matrix?

Preferred

• Ability to manage multiple requests and adjust priorities in a changing environment.
• Prior experience in IT, managed services, technology sales, distribution, hardware/software sales, or vendor partner environments is helpful.
• Education, Training, and Experience IT Education: Associate or bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• Experience with or interest in IT hardware, software, cloud services, cybersecurity, networking, licensing, renewals, or technology purchasing.
• Manufacturer training, certifications, or partner experience with companies such as Cisco, HPE, VMware, Microsoft, Dell, Lenovo, or similar technology providers.

Benefits

• We act with integrity and care for clients and teammates.

Role

The position can provide a foundation for developing a career in IT sales through exposure to clients, technology solutions, manufacturers, vendors, and sales processes. Any future move into a sales position would depend on the employee’s interests and qualifications, business needs, and available opportunities.

At Matrix, we believe technology works best when relationships come first.

Commitment to Excellence

We follow through, keep learning, and take pride in our work. If you are organized, curious, service-minded, and interested in technology, this role could be a great fit.