Customer Service Representative

Overview About Us: For over 100 years, Reimer Home Services has been the go-to name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider—we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter.

Ready to TRADE up to a better opportunity? We’re hiring a Customer Service Representative who’s passionate about helping people and thrives in a fast-paced, collaborative environment.

Why You’ll Love Working Here: Competitive pay based on experience Medical, Prescription, Dental & Vision coverage Disability & Term Life Insurance Matching 401(k) benefits Paid Holidays & Paid Time Off (PTO) Ongoing training, development, and career growth opportunities What You’ll Be Doing: Handle inbound and outbound customer calls with professionalism and care Gather customer information, assess needs, and offer tailored solutions Promote our services with confidence and enthusiasm Support field technicians with scheduling and coordination Perform administrative tasks to keep operations running smoothly What We’re Looking For: High school diploma or GED Previous customer service experience required Strong communication skills—both verbal and written Ability to identify customer needs and provide solutions Reliable attendance and a team-first attitude Schedule / Compensation Monday - Friday with rotating weekends In-Person at our Cheektowaga branch $19-$23 per hour based on experience Join a company where your work makes a difference and your future is bright.

Apply today to start your long-term career with Reimer Home Services! Reimer Home Services is an Equal Employment Opportunity Employer. Reimer Home Services may conduct a pre-employment background check and drug screening in accordance with applicable laws.