Front End Department Lead

Build Your Career with Rural King Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience. Related Job Titles Front End Department Lead • Front End Lead • Front End Supervisor • Front End Coordinator • Head Cashier • Customer Service Lead • Lead Cashier Responsibilities What You'll Do Front End Operations Lead, train, and support front-end associates in daily operations.

Responsibilities

• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• BOPIS & Customer Support Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
• Assist customers with load outs, product questions, phone calls, and other front-end needs.
• Coordinate with other departments to resolve customer needs and maintain efficient operations.
• Store & Team Support Communicate policies and expectations clearly and participate in cross-training and required training.
• Support other store operations and perform duties as assigned.
• Demonstrate Rural King’s values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Requirements

• We're Looking For 3+ years of retail cashier, front-end, or supervisory experience preferred, or equivalent education and experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to identify errors and maintain accurate records.
• Ability to use POS systems, Microsoft Office, and other retail technology.
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.
• Physical Requirements Ability to sit or stand for extended periods.
• Ability to lift, push, and/or pull 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to navigate all areas of the store.
• Ability to communicate effectively with customers and associates.
• Close vision required for computer-related activities.
• Why Join Rural King?
• Build valuable leadership and retail operations skills while working in a fast-paced, customer-focused environment.

Pay

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Benefits

• When you join our team, you'll enjoy: Competitive pay Medical, dental, and vision insurance Paid time off and paid holidays 401(k) with company match Associate discounts Training and professional development Career opportunities with a company that promotes from within A collaborative, team-focused work environment Compensation Exact compensation determined by factors such as geographic location, education, certifications, experience, job level, shift, and organizational needs.
• Eligible associates may also receive overtime pay in compliance with applicable laws.

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.