CONTRACT - Senior Consultant - ServiceNow

Responsibilities

Develop best-practice designs and solutions that meet customer requirements and business needs.
Configure, develop, test and manage the technical components of ServiceNow implementations within agreed scope and timelines.
Work closely with architects and cross-functional teams to enhance features and improve customer adoption and value.
Act as a trusted technical advisor, providing guidance throughout implementation.
Maintain strong customer relationships through clear communication and responsive delivery.
Share your ServiceNow expertise, mentor junior consultants and contribute to internal learning sessions.

Experience working within Agile/Scrum environments.
Excellent problem-solving skills and the ability to learn new technologies quickly.
The ability to work independently and collaborate effectively with technical and non-technical stakeholders.

Datacom · Hamilton, New Zealand (Hybrid) · — · Posted 2026-10-18

Contract term: Approximately 6 weeks

We’re looking for an experienced Senior Consultant with strong ServiceNow expertise to join us on a contract engagement based in Hamilton, with an immediate start.
You’ll lead the technical implementation of ServiceNow solutions for a range of customers, working across design, development, configuration and testing within a consulting environment.
This role suits a hands-on consultant with strong Customer Service Management (CSM) expertise who can translate business requirements into effective technical solutions.

Strong hands-on experience delivering ServiceNow implementations in a consulting environment.
A proficient understanding of ServiceNow CSM products, services and capabilities, or comparable solutions.
Certified Implementation Specialist certification in ITSM and/or CSM.
Experience working in customer service management or customer experience environments.
Development and/or consulting experience with enterprise SaaS solutions.

If you’re an experienced ServiceNow consultant available to start ASAP, apply now with your CV.

[Apply at Datacom](https://apply.workable.com/datacom1/j/C12C9DCE2E/apply)