Complaint Analyst

Responsibilities

• Ensure customer complaint program policies procedures and SLAs are met.
• Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
• Responsible for effectively documenting the complaint resolution and any required follow-up
• Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
• Assist with recommendations for enhancements to employee training

Requirements

• Minimum High School diploma or equivalent. College Degree preferred.
• Prior law firm experience and/or knowledge of the legal and collections industry preferred
• Highly detail oriented analytical and strong organizational and communication skills.
• Ability to work independently

Exceptional analytical and problem-solving skills

• Excellent written communication skills.
• Problem solving skills.

Complaint Analyst

Mandarich Law Group, LLP · Chicago, United States · Full-time · Posted 2026-10-16

Description

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.

Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.

Benefits

Competitive Base Salary

• Medical and Dental coverage; 401K plan with company match
• PTO

Paid Parental Leave

• $20 to $25 per hour
• “We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment”.

Apply

[Apply at Mandarich Law Group, LLP](https://apply.workable.com/mandarich-law/j/96DBBE5AA3/apply)